When do you take no for a answer?

[davegillfishing]

I just read on another post that the person loves the word no because he can turn it into a yes..

I personally will escort you out of my house mid job if you badger me on a subject. In my home no means no, it doesn't mean
Please pull all your tricks out and beat me not saying yes..

So at what point is no enough for you?

 

[Ken Snow]

I hear you Dave, but perhaps whoever said this was not referring to a hard no. I rarely use the word no myself, trying to leave myself and the other party wiggle room in whatever the negotiation is. If I do use it it is almost always unmovable. I do usually express why it i no also to make it clear so the movement may come if my reasons for it being no are satisfied, but usually I haven't said no if open to that.

If I ask something of someone in a closed manner and they say no then it is done and I would not ask again.

 

[SamIam]

ya a badgering salesmen is the worst. But a badgering telemarketer is FROM HELL.


Sent from my iPad using Tapatalk HD

 

[Steve Toburen]

I just read on another post that the person loves the word no because he can turn it into a yes..

I personally will escort you out of my house mid job if you badger me on a subject. In my home no means no, it doesn't mean
Please pull all your tricks out and beat me not saying yes..

So at what point is no enough for you?

There are different types of "no", Dave. For example, many times the old "let me check with my husband/wife/boss" is what we call a "Smoke Screen Objection". Their true concern is "hidden". (Usually they think your price is too high and yet don't want to be "adversarial" by hitting you with it.) So your job is to tactfully "smoke out" what their true objection is and then use "no pressure" negotiations to arrive at a happy conclusion for all.

People are "haggling" more now than ever. So we've produced a series of responses on how to negotiate with these folks and yet still get your price. If anyone wants a copy just email me at stoburen@StrategiesForSuccess.com and put the word "haggler" in the subject line.

Steve

PS Thanks for bringing this topic up, Dave, since it is one of the most common questions we get. In fact, I just ran a QuickTIP on how to "Always plant a seed" even when you hit rejection.

 

[Goldenboy]

The reason customers keep telling Dave Yoakum No is because they dont want to unlock the door when the Creep shows up. "Please unlock the door please unlock the please unlock the door" No means no Dave.

Golden Boy

 

[Mikey P]

Dave, have you ever been to a Time Share presentation?


You'll have to say no 30 times to get that two free nights and free lunch at the Zoo coupon.

 

[Shane Deubell]

I just read on another post that the person loves the word no because he can turn it into a yes..

I personally will escort you out of my house mid job if you badger me on a subject. In my home no means no, it doesn't mean
Please pull all your tricks out and beat me not saying yes..

So at what point is no enough for you?

During an estimate i agree.

But people change their mind 1 month, 3 month, 12 months later. Sometimes NO just means no today,right this second.
Most important skill in sales is reading people.

 

[Royal Man]

I mentioned about a NO leading to a YES. I also said to learn to love the word NO. Here's why. When the client or prospect say no, it gives you the reason to ask why they are saying no.( Just say why?) Then you simply counter that objection. It's not badgering if done in a sincere, helpful, professional matter. Often it will comes down to price which is one of the simplest objection to handle. Remember the more a client buys. The more problems you resolved for them. (Problems that they may have not been even thinking about prior to your arrival.) Problems like: That other room, Their dusty furniture, Grungy tile etc... The happier they are for the longterm.

 

[Ken Snow]

I assume you are talking about the soft or delaying "no" or "I don't think so no", or a "no, because....... Dave are you not? In my experience a hard no rarely leads to a yes and often creates a big Negative Moment Of Truth. I would not want my staff challenging a hard no.

Ex. Soft no for me. "I will pass at this time because it is not in my budget" This does allow lots of conversation to continue in my opinion.

Ex. Hard no for me. No thank you, or Thank you for offering but I'll pass. If I get asked why at that time, I will answer something like "I am not interested but thank you again for offering". My tone and eye contact will usually stop someone from asking again, but on rare occasions if they do I will either just shake my head and say I must not be speaking plain English enough or the old cliche' one of "what part of no was not clear?"

 

[Royal Man]

I assume you are talking about the soft or delaying "no" or "I don't think so no", or a "no, because....... Dave are you not? In my experience a hard no rarely leads to a yes and often creates a big Negative Moment Of Truth. I would not want my staff challenging a hard no.

Simply asking the reason for the no isn't badgering nor does it lead to a negative moment of truth, or it doesn't have to be a challenge. Sure it has to be done properly.( In a sincere helpful manner.) It comes down to training, personality and reading people. If you don't at least ask for the reason for the No, you are leaving thousands on the table. Often the prospect just needs a bit more information or reasons why saying yes will improve their life and lead them to enthusiastically say yes.

 

[davegillfishing]

i was more referring to what dave is speaking of (and i was doing my best not to call you out..totally not my intention and please dont take it as such).

if my plunber asks if i want to install a sink water filter when at the house to snake a drain and i say nah im cool (in other words. no) then he asks me why it is going to piss me off a little..make me feel like i have to explaine
myself and my reasons to you..

if someone says let me see or check my budget that another issue to deal with and you have to know how to read your customer but never ever would i ask why once told no..

i would also be kind of upset if one of my guys were to ask a customer to explain themselves to me..i just feel it will leave bad taste in their mouth after they think about it..

i just raised my prices again because we were out of the point of pain area..not one single customer was even hesitating on prices and we lose 1 of every 25 estimates..didnt jump big

but did bump a little..our customer base is huge (to me at least) and very loyal so i take great care of it but also market to it and use it to my advantage as well.

 

[SamIam]

Dave, have you ever been to a Time Share presentation?


You'll have to say no 30 times to get that two free nights and free lunch at the Zoo coupon.

Ya nothing's free

 

[Nate The Great]

C'mon, just the tip...

Chavez on Nate The Great's computer...

 

[Desk Jockey]