This is on the Yellow pages website under user "reviews"...
FURIOUS!!!!!! Part One!!Posted by Read_this on 07/13/2008
My first - and last - experience with this so-called business has proven to be a memorable one which STILL makes my blood boil with anger. Before moving into a new apartment, we called _______ to "professionally" clean our year-old sofa, just to remove a couple of surface stains. One of their service people came to our home when I was at work, so my 19-year-old son was the only one there to oversee the work. After just twenty minutes, when the _______ guy said he was done, my son even asked him if the furniture was supposed to smell "that bad," and if the spots were supposed to be so apparent, considering the guy had said he was done. He was told "yeah, that's just because it's wet right now, so when it dries it'll smell clean, and the spots will disappear," and then payment was demanded. I was befuddled when I got home, wondering how anyone could pass this mess off as a "professional cleaning" - the smell was so bad I wondered if it had been "cleaned" with dirty, previously used water! Just the thought of it makes my skin crawl. Our nearly new sofa was in horribly worse shape than before the _______ guy had arrived. We had been charged over $120.00 for this nauseating service, so right away I called to clear up the matter with the company, asking if they could send someone to re-clean the sofa. It took over 3 weeks, but finally someone came, only to work for about 6 minutes cleaning a single cushion, followed by a claim that he had run out of water. He said he was going to go back to refill his water supply, and that he'd be back within an hour or two. I wasted an entire afternoon waiting for him. I was furious initially, but wondered to myself later that evening that maybe something had happened to him, a car accident or some horrible thing, because it was so incredibly bizarre that he would just leave after a few minutes and never return - especially since I had waited for this re-clean for almost a month! So the next day I called inquiring about the serviceman, asking if he made it back alright, and I was met with a condescending "duh" response: "uh, yeah, who wants to know..." My fury was re-ignited and I fought to stay calm on the phone, telling my name and explaining that he had been assigned to re-clean my couch the previous day and that he had never made it back to my apartment. I never got through my story. Whoever I had been speaking to hung up the phone right in the beginning of it. I was livid. Absolutely outraged. I called again and the same woman answered the phone and I spoke to her in an astoundingly calm manner (you win more friends with honey than with vinegar, right), even though I certainly wanted to read her the riot act. I said that I hoped the disconnection wasn't intentional and that I needed the company to make good on their advertised promise to clean my sofa properly, to return my payment, or both.
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FURIOUS!!!!!! Part TWO!!Posted by Read_this_2 on 07/13/2008
This whole story does not fit into one entry because of the character limit. The following is the second part of my last entry (posted under the screen-name "Read_this") and is unbelievable. The next part is truly, truly amazing, and should be reported by news sources everywhere. I thought the worst part was that I was actually YELLED at, following my request, by the woman I was speaking with. So I asked as calmly as I could to speak to a supervisor. The woman screamed at me that she was the WIFE of the OWNER!!!!, (WHAT?!?!?!!!!) - her name was _____ - and then she spent the rest of what felt like the worst encounter of my life cussing at me, calling me a f***ing b**ch and other colorful language, making my jaw drop, making me completely speechless, before concluding succinctly by telling me that I could go f*** myself. I was shaking with shock and fury, speechless and unable to make another phone call, so my husband called instead and he was met with the same stomach-turning language, promptly being hung up on. This behavior is outrageous, despicable and inexcusable!!! How are these people still in business??!?!! This company needs to have its license for operations revoked immediately!!!!! Consumers should never have to even worry about the POSSIBILITY of encountering businesses like this. This extends far beyond a mere lack of business ethics or practices - this is UNFORGIVABLE. This is a circumstance which - before now - I would have thought unfathomable. We still have not had our money returned to us. We still have not received any form of an apology. We had to throw out our ruined furniture. It had been like-new with only a couple of stains before it met the dirty water of _______, and then it smelled like a combination of wet animals with a faint trace of sewage. Repulsive. What a sad waste of a $1700.00 sofa. We are still incredulous at what has happened. ABSOLUTELY FURIOUS. Don't even THINK about letting these people into your home!!!!! This has been a true nightmare.
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Not Recommended
:shock:
How do the people at yellow pages decide if this is an honest review or slander? Kind of scary if it's not true!
FURIOUS!!!!!! Part One!!Posted by Read_this on 07/13/2008
My first - and last - experience with this so-called business has proven to be a memorable one which STILL makes my blood boil with anger. Before moving into a new apartment, we called _______ to "professionally" clean our year-old sofa, just to remove a couple of surface stains. One of their service people came to our home when I was at work, so my 19-year-old son was the only one there to oversee the work. After just twenty minutes, when the _______ guy said he was done, my son even asked him if the furniture was supposed to smell "that bad," and if the spots were supposed to be so apparent, considering the guy had said he was done. He was told "yeah, that's just because it's wet right now, so when it dries it'll smell clean, and the spots will disappear," and then payment was demanded. I was befuddled when I got home, wondering how anyone could pass this mess off as a "professional cleaning" - the smell was so bad I wondered if it had been "cleaned" with dirty, previously used water! Just the thought of it makes my skin crawl. Our nearly new sofa was in horribly worse shape than before the _______ guy had arrived. We had been charged over $120.00 for this nauseating service, so right away I called to clear up the matter with the company, asking if they could send someone to re-clean the sofa. It took over 3 weeks, but finally someone came, only to work for about 6 minutes cleaning a single cushion, followed by a claim that he had run out of water. He said he was going to go back to refill his water supply, and that he'd be back within an hour or two. I wasted an entire afternoon waiting for him. I was furious initially, but wondered to myself later that evening that maybe something had happened to him, a car accident or some horrible thing, because it was so incredibly bizarre that he would just leave after a few minutes and never return - especially since I had waited for this re-clean for almost a month! So the next day I called inquiring about the serviceman, asking if he made it back alright, and I was met with a condescending "duh" response: "uh, yeah, who wants to know..." My fury was re-ignited and I fought to stay calm on the phone, telling my name and explaining that he had been assigned to re-clean my couch the previous day and that he had never made it back to my apartment. I never got through my story. Whoever I had been speaking to hung up the phone right in the beginning of it. I was livid. Absolutely outraged. I called again and the same woman answered the phone and I spoke to her in an astoundingly calm manner (you win more friends with honey than with vinegar, right), even though I certainly wanted to read her the riot act. I said that I hoped the disconnection wasn't intentional and that I needed the company to make good on their advertised promise to clean my sofa properly, to return my payment, or both.
Report Abuse Respond to This Review Read All Reviews by Read_this
FURIOUS!!!!!! Part TWO!!Posted by Read_this_2 on 07/13/2008
This whole story does not fit into one entry because of the character limit. The following is the second part of my last entry (posted under the screen-name "Read_this") and is unbelievable. The next part is truly, truly amazing, and should be reported by news sources everywhere. I thought the worst part was that I was actually YELLED at, following my request, by the woman I was speaking with. So I asked as calmly as I could to speak to a supervisor. The woman screamed at me that she was the WIFE of the OWNER!!!!, (WHAT?!?!?!!!!) - her name was _____ - and then she spent the rest of what felt like the worst encounter of my life cussing at me, calling me a f***ing b**ch and other colorful language, making my jaw drop, making me completely speechless, before concluding succinctly by telling me that I could go f*** myself. I was shaking with shock and fury, speechless and unable to make another phone call, so my husband called instead and he was met with the same stomach-turning language, promptly being hung up on. This behavior is outrageous, despicable and inexcusable!!! How are these people still in business??!?!! This company needs to have its license for operations revoked immediately!!!!! Consumers should never have to even worry about the POSSIBILITY of encountering businesses like this. This extends far beyond a mere lack of business ethics or practices - this is UNFORGIVABLE. This is a circumstance which - before now - I would have thought unfathomable. We still have not had our money returned to us. We still have not received any form of an apology. We had to throw out our ruined furniture. It had been like-new with only a couple of stains before it met the dirty water of _______, and then it smelled like a combination of wet animals with a faint trace of sewage. Repulsive. What a sad waste of a $1700.00 sofa. We are still incredulous at what has happened. ABSOLUTELY FURIOUS. Don't even THINK about letting these people into your home!!!!! This has been a true nightmare.
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Not Recommended
:shock:
How do the people at yellow pages decide if this is an honest review or slander? Kind of scary if it's not true!
