Your estimate is 30% higher..

[Desk Jockey]

I'd just let them know you'd be glad to work for them but unfortunately your quote is solid. Reiterate your qualifications and reference your "Best of" award.

Thank them for considering you and let them decide if price means more to them.

 

[bob vawter]

i HAVE spun around and walked out the door
only to have them chase me down the walk
saying that they would pay my price.......

truck door slams and i'm down the road......

 

[bob vawter]

I'd just let them know you'd be glad to work for them but unfortunately your quote is solid. Reiterate your qualifications and reference your "Best of" award.

Thank them for considering you and let them decide if price means more to them.

NO...you MUST teach them bastages a lesson......WALK

 

[TomKing]

" so would you please make the adjustments on your estimate to reflect the quotes we got from other companies, we really want to use you.."

"Also, we like that you can do it all in one day, the others needed two"



Ok, now I've heard everything...

Ok I might be able to beat that. We had a lady call for a cleaning. Told us some other company quoted less. Told her we couldn’t match it. Explained why. She went with the other company. They did a poor job. She called and asked us to come do it for the difference in the cost. She stated I can not spend any more than what you originally quoted.

 

[FB19087]

I’d just paste it in a reply email. Maybe if he reads what he wrote something will click

 

[bob vawter]

Ok I might be able to beat that.

too funny....you beat it!

 

[Kenny Hayes]

I bid a tile and grout job in a convenient store for $500 once. The manager told me he was thinking $300. I told him $500 sounded better to me. He told me I could think about it on my way back to my shop. I told him once I got in my truck, I wouldn’t think about it again.

 

[SamIam]

Its an hour away deep in the shire..

Part of my reason for not giving in a bit.

Poor Samwise won’t eat! So sad.

 

[bob vawter]

Doesn't happen to me often, but when it does there is no reply to their inquiry. Keeps me from saying something inappropriate

they probably called after 5 or on Sat.......

 

[Hoody]

"If you can't afford to do it right, how are you going to afford doing it over?"

Now that I'm done being pissy and bought more coffee - all is right in Hoodledink World again. A lot of truth to that, Lee. When I was cleaning I would provide quotes and they'd ask us to beat it and we just put our foot down and held firm. Sometimes it depended on our cash flow at the time. We also explained that if we have to come in and fix someone else's work it requires more time and materials and it will be more expensive than our original quote. I believe there is a fine line between charging more to prove a point and charging more to ensure your profit stays where it needs to be.

I deal with the same thing in my internet marketing realm of things. People use competitors or people from outside the U.S. all the time. Sometimes it goes well, sometimes not so much. I've been steadily increasing pricing each year so sometimes when old prospects come back they fall into that too. I've also been honoring prices from 5-6 years ago that clients have been locked in at.

 

[Mikey P]

I'm gonna have to hire someone soon to just hold my ego inflated head up...

 

[Nomad74]

lol. Quality beats price!

 

[Jim Pemberton]

Be prepared for him to attempt to extract more in service and general annoying requests to feel like he got even for you making him pay that much.

Forgive my cynicism.....I've had this dance with such customers too often.

 

[Dolly Llama]

^^^^and get a card number before you start work


Lta

 

[Mikey P]

I couldn't get him in next week so now he has to go elsewhere...

 

[Cleanworks]

I couldn't get him in next week so now he has to go elsewhere...

The place was probably Nasrat nasty anyway.

 

[Steve Lawrence]

Man will he be sorry.

 

[Bob Pruitt]

I couldn't get him in next week so now he has to go elsewhere...

50/50 he calls and wants on the schedule when you have room.
He just seems like someone that can't believe a Carpet Cleaner is on his level.
Get this with Lawyers and Doctors but not Dentists.

 

[Jim Pemberton]

I couldn't get him in next week so now he has to go elsewhere...

You're lucky

 

[ronbeatty]

they probably called after 5 or on Sat.......

How did you know, are you bugging my phones

 

[Sierra Clean Care]

The place was probably Nasrat nasty anyway.

Pretty sneaky Ron..... I know Mikey HATES that saying from ‘the other board’.... very tactful....

 

[Cleanworks]

Pretty sneaky Ron..... I know Mikey HATES that saying from ‘the other board’.... very tactful....

There's another board?

 

[Old Coastie]

The place was probably Nasrat nasty anyway.

Funniest comment all week, lol

 

[Mikey P]

Be prepared for him to attempt to extract more in service and general annoying requests to feel like he got even for you making him pay that much.

I love those moments.

Why Santa invented multi jetted wands.






The two inner jets spray scotchguard don't you know.

 

[Cleanworks]

Next time, just say sure, no problem. By the way, you don't mind if the carpets are 30 percent less clean do ya?

 

[Hack Attack]

There's another board?

Cant figure out if they're politicians who want to be carpet cleaners or carpet cleaners who want to be politicians?

 

[Dave Pisto]

My dad use to say...
“I don’t compete with their prices, and they don’t compete with my quality”
... now I say it. Thanks Dad!

 

[sassyotto]

just had a customer last week. Actually was a tenant for a high end duplex where the owner only has me clean the carpet. Even on the phone he said my price was high. When I got there he asked why I was better than Stanley Steemer. After awhile I learned that he frequently moved and always had Stanley do his carpet. I didn't have 45 minutes to explain all the reasons why I was different and don't even remember what I said as it caught me offguard. after I was finished he told me that if he was staying in town, I would definitely be his cleaner of choice.

This happens all the time with new customers. Sometimes you just gotta show people.

 

[Cleanworks]

Most of the time, people who use the large franchises end up paying more in the long run, after the sales tech gets through with them.

 

[Hack Attack]

Just finished a job where the old girl was shocked to see me prespray.. your not just spraying stuff around and calling it clean are ya!?

When I explained it was 3rd step of 6 step clean she broke out in big smile and said most just bring hoses in and get to it