WillS
Supportive Member
I posted a little while back about us using LiveChat (http://www.livechatinc.com/?a=eebyXQmX8B&utm_source=PP&utm_medium=link&utm_campaign=default_link) to let customers contact us live through our website. We still get alot of use out of it, but now it looks like so do all of our competitors. ZeroRez just added LiveChat among others.
Anyone else using a feature like this and having decent results from it? Best thing is, there is an app on my phone pops up right away to let me chat with the customer when they connect. I tried chatting on the ZeroRez one to see what their pricing was, and no one answered. Looks bad if you are using something saying a Tech is Live to Chat Now and the customer logs in and then no one answers.
Anyone else using a feature like this and having decent results from it? Best thing is, there is an app on my phone pops up right away to let me chat with the customer when they connect. I tried chatting on the ZeroRez one to see what their pricing was, and no one answered. Looks bad if you are using something saying a Tech is Live to Chat Now and the customer logs in and then no one answers.