ruff
Member
I would differentiate between wicking that is the cleaner fault and wicking that is a result of the home owner negligence.
If a keg of beer was spilled on the carpet, you bet your .... that I would give the client two choices: Either pay in advance for a return visit and if I don't have to come back, good for me. Or pay only if I have to return. Given that choice they always seem to prefer the second. And I do my best that it does not happen.
It is not the cleaner's fault that the pad was saturated with beer, urine, or the client used a gallon of resolve, folex and oxy clean to boot, creating a highway to the pad. As far as I am concerned it is not part of normal cleaning. The only challenge is to spot the issue before starting and putting it in writing in advance. Afterwards it is just an excuse.
If the fault is mine I will correct for free and with a smile.
If a keg of beer was spilled on the carpet, you bet your .... that I would give the client two choices: Either pay in advance for a return visit and if I don't have to come back, good for me. Or pay only if I have to return. Given that choice they always seem to prefer the second. And I do my best that it does not happen.
It is not the cleaner's fault that the pad was saturated with beer, urine, or the client used a gallon of resolve, folex and oxy clean to boot, creating a highway to the pad. As far as I am concerned it is not part of normal cleaning. The only challenge is to spot the issue before starting and putting it in writing in advance. Afterwards it is just an excuse.
If the fault is mine I will correct for free and with a smile.