How Valuable Your Services Are...

Discussion in 'the CleAn Room' started by Jim Pemberton, Aug 30, 2017.

By Jim Pemberton on Aug 30, 2017 at 2:07 PM
  1. Jim Pemberton
    Jim Pemberton

    MB Exclusive.

    Joined:
    Oct 7, 2006
    Messages:
    7,252
    Name:
    Jim Pemberton
    https://www.nytimes.com/2017/07/27/science/study-happy-save-money-time.html

    Read this article in its entirety, but this is the message:

    “People who spent money to buy themselves time, such as by outsourcing disliked tasks, reported greater overall life satisfaction,” said Ashley Whillans, an assistant professor at the Harvard Business School and lead author of the study, which was based on a series of surveys from several countries. Researchers did not see the same effect when people used money for material goods.

    The late Jim Roden, the founder of Prochem, told me this in 1980:

    "All a consumer is doing when they hire a cleaner is buying back their personal time. If you look at it that way, what cleaners do is priceless."

    Jim Roden was way ahead of his time. That man was the most influential man in my life, other than my father. I still miss him.

Comments

Discussion in 'the CleAn Room' started by Jim Pemberton, Aug 30, 2017.

    1. Nate The Great
      Nate The Great

      Member

      Joined:
      Mar 29, 2008
      Messages:
      8,066
      Location:
      Hawaii
      Name:
      Nate W.
      @John Olson would always mention that..

      I believe it comes down to a quality of life you choose to live..
      Jim Pemberton likes this.
    2. Jim Pemberton
      Jim Pemberton

      MB Exclusive.

      Joined:
      Oct 7, 2006
      Messages:
      7,252
      Name:
      Jim Pemberton
      I look at my father. He has people that work around his house for him doing yard work, maintenance, and house cleaning. But he does that so he has the energy to work in his garden in the warm weather, and his greenhouse in the cool weather. His quality of life as an active, hard working 85 year old is better because he can use his energy on what he enjoys.

      For cleaners, don't think that your customers will just clean their LVT themselves, or their garage floors, or any number of cleaning services that you can offer.

      Your customers' time, and energy, is finite. Let them buy it back from you.
    3. Ivan Turner
      Ivan Turner

      Supportive Member

      Joined:
      Apr 19, 2007
      Messages:
      398
      Location:
      Jefferson City Missouri
      Name:
      Ivan Turner
      Jim,

      That sentence in and of itself is priceless to anyone who fully understands it!
    4. hogjowl
      hogjowl

      @

      Joined:
      Feb 19, 2007
      Messages:
      24,908
      Location:
      Prattville, Alabama
      Name:
      Marty Sutley
      So explain it to me
      Real slowly
      SamIam likes this.
    5. Desk Jockey
      Desk Jockey

      Hondo

      Joined:
      Oct 9, 2006
      Messages:
      53,757
      Location:
      a planet far far away
      Name:
      I am MIGHTY!
      U R A dipshit!

      How's that? :biggrin:
      SamIam and hogjowl like this.
    6. hogjowl
      hogjowl

      @

      Joined:
      Feb 19, 2007
      Messages:
      24,908
      Location:
      Prattville, Alabama
      Name:
      Marty Sutley
      See? Look how much of your valuable time you saved!
      SamIam, Mark Saiger and Desk Jockey like this.
    7. Derrick T.
      Derrick T.

      Member

      Joined:
      Apr 3, 2017
      Messages:
      607
      Location:
      Reno, Nevada
      Name:
      Derrick Andrew Trulson
      That be like throwing pearls before swine...
      SamIam likes this.
    8. Cleanworks
      Cleanworks

      Member

      Joined:
      Oct 22, 2012
      Messages:
      6,386
      Location:
      New Westminster,BC
      Name:
      Ron Marriott
      I do warranty work for a international rug cleaning machine rental company who rents their machines at popular grocery stores. People rent these machines and clean their carpets themselves to save money. When they screw up their carpets by overwetting or the machine malfunctioning, they send me out to correct the problem. Average ticket is $250-$300. Once these same people see how easy their carpets come up with the appropriate chemistry and machinery in such a short time compared to them going to the store, lugging the machine home, cleaning their carpets all day, lugging the machine back to the grocery store, etc. They often become customers for life. You couldn't change their minds if you were hanging out at the rental centre but once they have experienced the difference, they will choose professional cleaning every time.
      dgardner and Jim Pemberton like this.
    9. Derrick T.
      Derrick T.

      Member

      Joined:
      Apr 3, 2017
      Messages:
      607
      Location:
      Reno, Nevada
      Name:
      Derrick Andrew Trulson
      Well said. I am so glad encounter this thread. I never though of it that way or couldve said better.
    10. PrimaDonna
      PrimaDonna

      Megatron

      Joined:
      Jan 2, 2008
      Messages:
      2,295
      Location:
      NorthEast, USA
      Name:
      MB
      "Your customers' time, and energy, is finite. Let them buy it back from you."

      Pure genius. You consistently have amazing insight, Jim. We should coin these tidbits "Jim's Gems".
      Lee Stockwell likes this.
    11. Nate The Great
      Nate The Great

      Member

      Joined:
      Mar 29, 2008
      Messages:
      8,066
      Location:
      Hawaii
      Name:
      Nate W.
      Learning comes from experience... If they don't experience it, they don't understand it.. :lol:

      I diy cuz I don't have money....:cry:
      Cleanworks and Able 1 like this.
    12. Small town janitorial
      Small town janitorial

      Member

      Joined:
      Feb 23, 2017
      Messages:
      136
      Location:
      California
      Name:
      Matt Ross
      I think self employed people learn this lesson better than most. There were times when most of us early in our business lives had more time than money, and we did more wrenching and "grunt" work. As we become more successful we find it more rewarding to focus on what we are good at. Let others focus on what they are good at.
      This doesn't mean learning new skills can't be rewarding. Time and place for everything.
    13. Jack Zipper Zerkie
      Jack Zipper Zerkie

      Member

      Joined:
      Dec 20, 2006
      Messages:
      706
      Location:
      cape coral fl.
      Name:
      jack zerkie
      I did the same for a Rug Dr. owner for 20 yrs then sold it. But most times the renter wondered why the Rug Dr. would.t do a good job if that's why they rent them. Of course my time of experience and use of equipment and chems had nothing to do with the results. I did keep a lot of the Rug Dr . people after the follow up and are now my regulars. jz.
      Cleanworks likes this.
    14. Ivan Turner
      Ivan Turner

      Supportive Member

      Joined:
      Apr 19, 2007
      Messages:
      398
      Location:
      Jefferson City Missouri
      Name:
      Ivan Turner
      Hey Hog face. You can lead a sway back horse to the water....but you can't make him drink it.
      hogjowl likes this.
    15. Cleanworks
      Cleanworks

      Member

      Joined:
      Oct 22, 2012
      Messages:
      6,386
      Location:
      New Westminster,BC
      Name:
      Ron Marriott
      The old rug Doctor was a small industrial portable with a swinging brush. Not the most powerful machine but used right could deliver impressive results. Not the case with the new ones.
      Bob Pruitt and Lee Stockwell like this.
    16. Jack Zipper Zerkie
      Jack Zipper Zerkie

      Member

      Joined:
      Dec 20, 2006
      Messages:
      706
      Location:
      cape coral fl.
      Name:
      jack zerkie
      The units he had were the older with the tank and hoses with a carpet wand. Then came the newer box style that you walk behind no wands. The new model did not clean berber very well and didn't extract leaving the carpet very wet causing browning.
    17. Cleanworks
      Cleanworks

      Member

      Joined:
      Oct 22, 2012
      Messages:
      6,386
      Location:
      New Westminster,BC
      Name:
      Ron Marriott
      They still sell the old style in China but with 16 inch stainless steel swing brushes instead of the old chromed ones that used to rust out. There is a guy in Seattle that will hook you up. I think his website is vanmarequipment or something like that.
      Bob Pruitt likes this.
    18. Mikey P
      Mikey P

      Administrator

      Joined:
      Oct 6, 2006
      Messages:
      67,646
      Location:
      The High Chapperal
      Name:
      Mike Pay-oh-tay

      pay someone to post for you so you can nap longer.
    19. hogjowl
      hogjowl

      @

      Joined:
      Feb 19, 2007
      Messages:
      24,908
      Location:
      Prattville, Alabama
      Name:
      Marty Sutley
      My son is worthless in that regard
      Mikey P likes this.

Share This Page