Is the IICRC still in business

[Dolly Llama]

I'm sure its no different then forums, lots of politics

I have no doubt about that.
no different than any org..from little league baseball to the church fundraisers ..just a fact of life

but geeze-o-pete ...how can a "professional" org implode so completely??

...they need to hatch a Phoenix Bird now

..L.T.A.

 

[Dmreed4311]

Since mid February, the IICRC has been going through a NIGHTMARE transition from one management company to another. EVERYTHING has suffered, including exam grading, billing, recording of CECs, and especially customer service 101: replying to communications (especially phone and email). .

all those things you have listed are simple tasks that could be fixed on Monday if you guys really wanted.. JUST FIX IT!! or get out of the game.
1) Hire a retired teacher at 10 bucks an hour and she will have all the tests graded in two days or less.
2) Hire a receptionist who actually answers the phone. I mean has anyone every got through to these guys?
3) hire a billing specialist to take care of billing.
So there, basically hire 3 people and your on track.

 

[Dolly Llama]

1) Hire a retired teacher at 10 bucks an hour and she will have all the tests graded in two days or less.
2) Hire a receptionist who actually answers the phone. I mean has anyone every got through to these guys?
3) hire a billing specialist to take care of billing.
So there, basically hire 3 people and your on track.

I'm not the sharpest knife in the drawer ...but that seems to make more than a little sense .
It can't be THAT hard or difficult of a challenge to get these SIMPLE things fixed quick

who the hell did they hire that could mess something up SO DAMN SIMPLE ??

..L.T.A.

 

[Lee Stockwell]

Quickly get back to their core business...fix that first.

 

[ruff]

I thought their core business was collecting dues.
Have they been lax in that department?

 

[Ray Burnfield]

I'm not the sharpest knife in the drawer

..L.T.A.

Larry,
I always thought that you were

 

[dgardner]

During the two+ years I served on the board, I put in an average of 20-30 hours a week in volunteer time. And I wasn't on the executive committee. Their time is more than that. By and large, the people who serve on the board are normal people like you and me who are motivated to give back to the industry. The are working their tails off

Doing what? Legitimate question - not meant to be sarcastic.

 

[Ray Burnfield]

Thursday, Mike sent a message to my assistant, Carole Onweller, asking someone to reply to this thread. She forwarded it to me. Sorry for the delay; Carole and I were in meetings the past couple days. For those who don't know me, I am the editor of the IICRC's technical journal, The Journal of Cleaning, Restoration & Inspection.


Having said that, if you want to know why IICRC board members aren't inclined to publicly comment here, it is because some of the comments made here, and aspersions, are insulting, rude, callous and inflammatory. During the two+ years I served on the board, I put in an average of 20-30 hours a week in volunteer time. And I wasn't on the executive committee. Their time is more than that. By and large, the people who serve on the board are normal people like you and me who are motivated to give back to the industry. The are working their tails off and are acutely aware of the problems. Believe me, they are more frustrated than anyone on this board about the past six months.

Please, cut them some slack. Thanks.

Wow!!!
Very sorry to offend the people in your organization.
All we want is for you to fix your sh*t!
Pretty please with sugar on top
We are your customers in case you forgot

 

[Shorty]

Would everybody PLEASE stop hanging shit on the IICRCA.

They are trying to do the job to the best of their ability.

Let's all just step back, take a deep breath and give these people a chance.

I personally have received some correspondence from them that made my heart skip a beat with joy.

A simple read of the second paragraph should instill some hope in what they are trying to achieve.

 

[bob vawter]

Thursday, Mike sent a message to my assistant, Carole Onweller, asking someone to reply to this thread. She forwarded it to me. Sorry for the delay; Carole and I were in meetings the past couple days. For those who don't know me, I am the editor of the IICRC's technical journal, The Journal of Cleaning, Restoration & Inspection.

First things first: Yes, of course the IICRC is still in business. To paraphrase Mark Twain, Rumors of its demise are greatly exaggerated. I would ask anyone on this thread who is unable to reach IICRC by phone or email to send an email to Carole@iicrc.org. Please include a note explaining why you are trying to reach them. Carole will forward your message to the proper person and CC you. If no one follows up with you within three days, let Carole know.

Since mid February, the IICRC has been going through a NIGHTMARE transition from one management company to another. EVERYTHING has suffered, including exam grading, billing, recording of CECs, and especially customer service 101: replying to communications (especially phone and email). There are reasons, but they don't matter. Ultimately, any time you don't respond to customer communications, it is unacceptable. On behalf of the IICRC, I apologize for that.

Having said that, if you want to know why IICRC board members aren't inclined to publicly comment here, it is because some of the comments made here, and aspersions, are insulting, rude, callous and inflammatory. During the two+ years I served on the board, I put in an average of 20-30 hours a week in volunteer time. And I wasn't on the executive committee. Their time is more than that. By and large, the people who serve on the board are normal people like you and me who are motivated to give back to the industry. The are working their tails off and are acutely aware of the problems. Believe me, they are more frustrated than anyone on this board about the past six months.

Please, cut them some slack. Thanks.

I GOT IT...Hillary Clinton....right?

 

[bob vawter]

a while back WW(harry) was burning up my phone for some reason....he never DID get to the point as our conversations alwez went south pretty quick.......the jist i always got was he thought i had Mikeys ear....and thats jus the funniest thing i could dream of........anyway i called him back one time..(sameshit)...and all i got was an eighteen dollar phone bill,,,,,,,,,,,,,

 

[John Downey]

Doing what? Legitimate question - not meant to be sarcastic.

Thank you for the question, Dan. Identifying and helping the new administration company fix the things that still aren't working as they should. Some things have, finally, been fixed. The most prominent being the processing of exams. But billing issues, CECs, and customer communications (i.e., prompt response to customer calls and emails) are still problems.

I posted because I wanted Mikey's Boarders to know that IICRC leadership is acutely aware of the problems and is working to fix them. Like the people who have posted here, IICRC leadership is frustrated, as am I. I also wanted to assist those currently experiencing problems by giving them an additional outlet: Carole@iicrc.org. We'll do our best to help. Thanks.

 

[ronbeatty]

John, I have been participating in training with the IICRC since the early 90's. I have paid my yearly dues and attained the training to acquire and maintain two master certifications. I don't think it is to much to ask for simple communication from an organization I have supported for over 25 years.

 

[FB7777]

Shorty's letter is almost 10 years old and things are the still the same... Lol

" cut them some slack"

It sounds like that is all they are... Slackers

For a bunch of people that supposedly work their tails off , they have nothing to show for it

It may not be dead, but it's on life support

 

[John Downey]

John, I have been participating in training with the IICRC since the early 90's. I have paid my yearly dues and attained the training to acquire and maintain two master certifications. I don't think it is to much to ask for simple communication from an organization I have supported for over 25 years.

Ron, I agree completely. It is immensely frustrating that it's not happening. It is not acceptable and I apologize for it.

Believe me, if I could fix it myself I would. And I'm certain that the same goes for the board and executive committee. Unfortunately, it's not as simple as that. I don't want to sound like I'm making excuses, but the IICRC's communications infrastructure is complex. You have interconnected phone, database and communications systems. A glitch in one affects the others as well. And then there is human error. Unfortunately, demanding that it be fixed does not make it fixed. Outside experts are called in to diagnose and repair. Sometimes fixing one thing causes a problem somewhere else. It's two steps forward, one step back.

Frustration within the IICRC leadership is very high. It's a little like being a parent watching your kid get drubbed in a game. You want to do something, but can't.

 

[Jimbo]

I appreciate the early training I got through IICUC...thank you very much! AND the Upholstery training via cassette course provided by the Pemberton family!


But, I think the challenges faced by the iicrc go Much Deeper than a simple management company choice...

 

[Mikey P]

So the trash bill was not paid on Tony's penthouse?

 

[dgardner]

Interesting what Google turns up...

 

[Lee Stockwell]

Deeper and deeper...

 

[John Downey]

Hi Dan,

Am I missing something? David Rozsa is the executive director of the IICRC and the CEO of Metacred. What's the mystery or revelation?

I can't speak to the lien but I can speak to the rumors of IICRC insolvency. The IICRC is in very good shape financially. Its reserves are quite substantial.

With that I'm going to step away from this discussion lest I be viewed as the official IICRC apologist! Thanks.

 

[dgardner]

It was just something I was not aware of, and not sure how many here knew that. Carry on.....

 

[Desk Jockey]

That you John for all your responses. You willing took all this mis-targeted abuse for the organization when you didn't have to.

 

[Dolly Llama]

It was just something I was not aware of, and not sure how many here knew that. Carry on.....

makes the accusations of nepotism/chronyism in the org under direction of the Old Guard seem rather hollow doesn't it....

so I'm trying to understand how things could of gone to hell in a such a tremendous fashion
I understand there were contractual agreements in place after the coop.
But was the coop so bloody and nepotism/chronyism so tight, that those paid/contracted companies purposely screwed the New Guard over anywhere and everywhere they could??

..L.T.A.

 

[ruff]

We've gotten out of Iraq, we (they) will get out of this mass.

Wait a minute.................we are still in Iraq.

Then forget about it.

 

[D Luke]

Is Metacred the new company that is currently screwing everything up to the point of it being comedic?

 

[ronbeatty]

Don't you think that it would be a good idea to just suspend taking fees for services provided, till you get your act together.

 

[Jeremy N]

Guys, phones systems are really complicated and stuff. It probably cannot be fixed this decade, so just calm down.

 

[Big Jim]

[QUOTE=" A glitch in one affects the others as well. And then there is human error. Unfortunately, demanding that it be fixed does not make it fixed. Outside experts are called in to diagnose and repair. Sometimes fixing one thing causes a problem somewhere else. It's two steps forward, one step back.[/QUOTE]


Wow! I think there are times in a relationship when you hear something and you think to yourself "really; did I just hear that right, that's the best you've got"? It's at that moment you realize that nothing they say has any credibility what so ever, and it's just time to move on.

 

[kingjoelking]

I was told that the IICRC is now run by a bunch of 16 year old High school girls and the best way to contact them is on Facebook. No shit. Seriously told by 3 people that thats how they were able to get a call back.

 

[kingjoelking]

Interesting what Google turns up...

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Oh dear.