SM or HCP? If you are OO which is best and why?

Discussion in 'Lets talk Business!' started by Bob Pruitt, Dec 10, 2017.

  1. jmo
    jmo

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    We had problems in the field with service monster, hopefully the new tech mode will make it more usable. I would like to completely switch to sm.

    As of now we are still using razor sync
  2. smastio
    smastio

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    Bob - All I am suggesting is that HCP is not leading the way in online scheduling. The rest I leave up to you guys that use the CMS programs all day. From a tech standpoint, we are more tied into SM through an API (its more of a complete data interface). The Financial commitment with SM and FittleBug (our offering ) is ZERO. We can make it work with SM, HCP or Customer Factor. FittleBug just works a bit easier with SM than the others because of the API. All fine programs as far as I have seen, but again HCP is NOT leading the way in online scheduling.
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  3. jmo
    jmo

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    How many more jobs are people bringing in by offering online scheduling?
  4. smastio
    smastio

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    It really kind of depends on you, but here is a client I was speaking with today from Ohio. His last month. His monthly total is at the bottom and is about 8000% ROI. Nice guy, he just tells people they can do it themselves. Also, here is his testimonial

    [​IMG]
    Just so you know it sometimes doesn't start out like the above numbers. Here is his first full month with FittleBug. 9 total for an ROI of about 1000%
    https://www.fittlebug.com/wp-content/uploads/sites/35/2017/12/first-month.png
    Last edited: Dec 11, 2017
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  5. Lee Stockwell
    Lee Stockwell

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    I hate that the concept of ROI gets misused.
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  6. smastio
    smastio

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    What is 'Return On Investment - ROI'
    A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. ROI measures the amount of return on an investment relative to the investment’s cost. To calculate ROI, the benefit (or return) of an investment is divided by the cost of the investment, and the result is expressed as a percentage or a ratio.
  7. Lee Stockwell
    Lee Stockwell

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    Yes I'm aware of the definition.

    The misuse of the concept comes into play when the wrong numbers are plugged into the formula. This results in wrong data results.

    The most blatant examples are advertising promotions. Spending $1000 on an ad to gross $3000 is NOT a 300% ROI.
    Matt Wood, Jimmy L and Bob Pruitt like this.
  8. Derrick T.
    Derrick T.

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    Its 200%!

    (3000-1000)/1000...

    Lots of variables and coefficients involved...:oldrolleyes:
  9. Lee Stockwell
    Lee Stockwell

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    Spending such a high percentage on advertising, especially when ignoring the other substantial costs to deliver the services, should never be considered as an acceptable return on the complete investment.
  10. jkowalski
    jkowalski

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    How about that Technician app, huh? :)
  11. Mikey P
    Mikey P

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    Im using it.

    Liking it a lot, especially as I'm walkin the job and entering line item services. Takes a few steps out of the invoicing process

    Can I request the ability to have a company signature included when email the customer the receipt from the app?
  12. jkowalski
    jkowalski

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    You can do that. Use an email template and add a signature image.
  13. WillS
    WillS

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    SM if they had more options for the FillMySchedule templates. :)

    SM has pretty much everything you need. HCP from the beginning I didn't like their "make your customers download our app and schedule through it with you" but then offers other services to your customer.. SM also works well with Fittlebug in transferring online bookings instantly into it. Closing off dates, etc.

    Is there a way to run a report in SM 6 that allows you to see which customers have used you the most? Or only by ranking their names by invoice in alphabetical order in the account section?
    smastio likes this.
  14. Mikey P
    Mikey P

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    The app is a pita to reopen after a day of non use.

    Stalls, blank screen, force close, re open...
  15. Bryan S. Bennett
    Bryan S. Bennett

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    Bob,

    There's so many variables to consider and a hard decision. We are a SM user for the last 4+ years. We love it. It's simple to use, great reports, our crews can view their work schedule online, and it's our marketing arm to keep in touch with our customers so they don't forget about us. We feel it gives us the flexibility to travel and keep our order updates current wherever we are. But the best parts are we feel its a cost effective tool, helps us to look more professional to our customers and our business has grown and become more profitable with it each and every year. Couple that with quick books and we have everything we need and feel comfortable running our service business well into the future. Hope this helps.
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  16. Bob Pruitt
    Bob Pruitt

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    Thank you Bryan. Leaning toward SM.
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  17. Bryan S. Bennett
    Bryan S. Bennett

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    This was your original need.

    "Investing in software to build business to support basic systems."

    It will do that and so much more... I also believe Joe and his team aren't done making SM even better, which makes it an overall easy decision for a long-term buy. They also have a good company culture imo.
    Bob Pruitt likes this.
  18. Mikey P
    Mikey P

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    Leaning not even a question for mr. Pruitt you'll love the technician app not smooth and easy it is to use in the home and there's an even better one coming for the owner of the company so they say but the technician is very usable.
    I'm seldom wrong when predicting fads ,trends and the future of this industry and I'm predicting housecall pleasero will be gone within 2 years.


    Or sold off foto some bullshit customer leads app that will ruin it no time, can play it safe and go with SM
    Bob Pruitt likes this.
  19. Mikey P
    Mikey P

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    It's considerably cheaper too
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  20. Bob Pruitt
    Bob Pruitt

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    Playing with the demo now. I will be signing up January 2nd.
    Looking at it for the first time is confusing but I think the $200 sign up covers a demonstration of the process. I will be fine.
    Thank you Mike, Bryan and everyone who helped including Meg who is a SM user and only said good things about SM to me.

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