The less said the better when it comes to creating repeats out of pet owners

Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

By Mikey P on Jan 6, 2018 at 11:56 AM
  1. Mikey P
    Mikey P

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    If you don't mind dealing with your contaminated equipment and value a customer who's pets use the floors as their toilet, DONT say a damn thing, Just pre vac where you can safely, use your UV light with out mentioning it, hit the pee spots with some 40 and or some smell good product and just flush the carpet as best you can.

    No water claw promises, no lectures, no mention of needing new carpet or pad, just pat the dog on the head and charge enough to make it worth your while.

    They know whats going on most of the time, don't make them feel uncomfortable by pointing out how disgusting they and their pets are.

    The second you start itemizing for adding a glug of deo to your HF or $25 per spot to water claw and so much per foot to apply a post Deo, you've probably lost them. They'll keep searching for that laid back cleaner who doesn't have to nickle and dime every job to get by, which probably means their search will never end unless the move to Gardnerville NV.

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Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

    1. Mikey P
      Mikey P

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      Maybe in SF with your fellow plentiful weirdos, try that shit in the country and let me know how your repeats and referrals go.
    2. ruff
      ruff

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      Patronizing
    3. Mikey P
      Mikey P

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      Better work on your bumpkinisms...
    4. Old Coastie
      Old Coastie

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      Those carpets aren’t the only things a bit pissy.
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    5. Mikey P
      Mikey P

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    6. Old Coastie
      Old Coastie

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      It’s all good, sasquatch. But can we go back to discussing how to fart rainbows upwind?
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    7. Nomad74
      Nomad74

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      Ask Marty. I'm sure he can offer an unbiased opinion.
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    8. Cleanworks
      Cleanworks

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      He charges extra to clean non urine jobs. That way when he comes across urine, the price is right.
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    9. Cleanworks
      Cleanworks

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      I would advise everybody who thinks they can get urine out of a carpet to watch some video on area rug cleaning. There are lots out there on you tube where you can see them hosing down rugs in a wash pit and you can see the urine running in the gutters. Remember there is no pad there or floor. If you think you can remove urine, you are kidding yourself. All you can do is try to modify it so it doesn't stink quite as bad. It is rare when you are dealing with a single urine stain. Usually, they are overlapped in the same area because the animal is using that area as a toilet. The only time I pull and replace pad, seal the floor and clean both sides of carpet, is when that animal in no longer present. And there is no guarantee I have got everything out. I have simply done the best I could. This job is not about making your customers feel bad, its about managing expectations. You have to inspect and qualify every job. Done properly, you provide a valuable service, you have a happy customer and you get paid.
      KROCK, Rick J, Lint Basket and 5 others like this.
    10. ruff
      ruff

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      I will and do practice it everyday. The silly thought that people in S.F. are all rich flakes is just silly. Most work hard to provide, struggle to make ends meet, appreciate honesty and want good return for their money. Its universal.

      But we all have to stay true to ourselves. What always worked for me is being honest, informative, respectful of the client's property therefore help them make the best decision for themselves and being very straight forward.

      My clients seem to appreciate it and business is good.
      Cleanworks likes this.
    11. Lint Basket
      Lint Basket

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      On a 1st time client there has to be some educated discussion on the most feasible approach. I am very similar to Mikey and the Wand Slinger. I sell them on my feasible approach, and lightly discuss all the extreme measures that can be taken with added time effort and cost that will be of little benefit. If they want to know more about those measures I can tell them more. They never want to hear the extreme measures to cure their pet problems, they just want it cleaned. I say I'll just add some odorside treatment for the smell and peroxide to take care of the bacteria and staining and spray the noticeable areas really good, then give them extra flush rinsing when I'm cleaning. They take that 95% of the time. That's all they want is some extra love and attention to those areas and just clean it.

      I'm thinking of just a simple 20% extra effort and chemical tax for pet jobs. If the cleaning is $300 the additional fee for pet conditions would be $60 and this is not optional. Your total is $360.00. I'm just thinking out loud here, never done it this way.
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    12. ruff
      ruff

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      If that is what you're doing why not the peroxide based cleaners that also have a deodorizer?
      One step that combines both.
    13. Cleanworks
      Cleanworks

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      I mostly agree with you. I don't charge an arm or leg for urine treatment, I just want to cover my additional costs. If you're going to charge a fortune, you better be sure you can deliver the goods.
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    14. ruff
      ruff

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      So you guys charge the same for one stain as you would a whole side of a room?
    15. Cleanworks
      Cleanworks

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      every job is different just as the expections are different. I will charge more if I am using something like Pet Zone in my watering can and water clawing compared to spraying a little hydrocide or whatever and rinsing. I did one recently where we just cleaned ordinarily. He knew it wasn't going to make a difference, just wanted it a little cleaner. Looked good when I was done, spent a little extra time flushing the worst spots, used Saiger's code red which has an oxidizer in it. I know when it starts to dry, it will stink again and most of the spots will wick back. The carpet needs replacement. He knows it, I know it, just a matter of time and money.
    16. ruff
      ruff

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      For just adding a deodorizer and peroxide to my pre-spray I don't charge (sometime an extra $10.00). But we all know that it really does not address the issue. Just a band aid.

      If it involves the use of products that have a better chance of giving a semi-decent improvement and require extra dwell time, flushing, or in the case of products like UnDuzIt or enzymes that are quite expensive- I do charge according to the extent of the problem. It costs me extra $$ both in time spent and product used.
      SamIam likes this.
      Last edited: Jan 7, 2018
    17. steve_64
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      Either way it's one area! :clap:
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    18. Jimmy L
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      PM love that Skunk odor deo! Last long time!
    19. Derrick T.
      Derrick T.

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      Ya are an extremist. It cute.
    20. SamIam
      SamIam

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      4B8237F0-955C-41D1-9CF6-C0D484F64FCC.png 649558C3-F2C6-4A15-B0E3-87DF7958F271.jpeg 285A567B-C547-4A03-8788-E2C11785F54D.jpeg 9AC35A4E-820C-4477-B959-C532C4D03DAB.jpeg B4B5B586-2386-4832-ACB9-22A40DDCC433.jpeg

      When your logo is a dog that says oops did I do that?

      Oh well call Sam!

      You tend to get people who call with pet problem.

      The good news is with a cobb light and a prespray loaded with oxydizers and enzymes that are effective on pet urine.

      And a splash of Saiger cide.

      You can be a hero to most small urine jobs.

      And if your wondering after you spot said contamination flood it extract it.

      You can take a knee and sniff to see if you got it.

      Obviously, there has to be expectation set for work provided.

      And communicating with your customer can manage those expectations.

      But I have a business model and a way we communicate with our clients.

      I also usually don’t charge an arm and a leg extra for pet treatment, but we do charge more.
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