hogjowl
Idiot™
Shut up, you old fart. You haven't worked since Jimmy Carter was in office.JEEbus Sutley...what a back handed compliment....
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SamIam
Member
Papa John
Lifetime Supportive Member
I think its been said that it is More important that the customer likes/trust you more then the quality of the work.
Go too fast and you may have forgotten the "Fore Play and Kiss Good By"-- both very important in a good relationship.
"Fore Play" is---Before you start cleaning get to know the customers desires and concerns--- show her you care.
"Kiss Good By" is---- have her check quality of the work before you pack up and address any areas she would like "kissed' some more. Then thank them for their business.
Go too fast and you may have forgotten the "Fore Play and Kiss Good By"-- both very important in a good relationship.
"Fore Play" is---Before you start cleaning get to know the customers desires and concerns--- show her you care.
"Kiss Good By" is---- have her check quality of the work before you pack up and address any areas she would like "kissed' some more. Then thank them for their business.
Old Coastie
Supportive Member
I just try to find out where's my room and what time is supper.
Kellie Hiler
Member
Lol!!! I do not like talking while I work.....I get it all out before I start...
But yes, I think you are right, as his cancer treatments progressed I think he did start slowing down. I also noticed that he was missing certain things and getting kind of sloppy. I had to take over the helm more and more without making him feel like I was being bossy lol. Also, I didn't want him to feel less than because he is a hard working man and to not be able to function at his fullest is kind of disheartening for him. But he is finally accepting that he can't work anymore. And I have to try to make sure he doesn't feel bad for not being able to help me.
Doug Cox
Supportive Member
Yeah, I'm pretty slow too.
Desk Jockey
Member
You're a very good person Kellie. Despite the personality flaw of not liking Country Music. 
Old Coastie
Supportive Member
You're a very good person Kellie. Despite the personality flaw of not liking Country Music.
Well to be fair, nowadays most country "music" is either bad rock or nearly monotonal, whiney and repetitive.
There are exceptions.
Kellie Hiler
Member
Lol!!! Hey, I like Dwight Yoakum. That's gotta count for something right?! But it's really my love of Rob Zombie that does the trick. Oh, and the immense love and adoration I have for George.....You're a very good person Kellie. Despite the personality flaw of not liking Country Music.
Desk Jockey
Member
hogjowl
Idiot™
Yeah, well you're a Kenny, still living high school, Chesney fan. So your opinion is worthless.Bad? I love that shit!
Desk Jockey
Member
I'm still living High School.
hogjowl
Idiot™
Do you have a Napoleon complex too?
Desk Jockey
Member
No but I have a Nero shirt in my closet if that helps ya.
Kellie Hiler
Member
No but I have a Nero shirt in my closet if that helps ya.
Spurlington
Member
Hahaha - love it .. I think Ive heard that too .. from the wifey !!
Its a whole lot better than hearing,"Is it in ?"
Spurlington
Member
Did you have your crutches that day? JK!!
I pulled a muscle and had a hard time moving one morning. It was difficult to operate thew vacuum cleaner so it took a long time to pre-vac. At the end of the job, the lady says," Ive never had anyone spend so much time vacuuming. Wow, you are so thorough." Im thinking great .. next time Ill have to move slow. Which worked out cause the next time I had a new guy and he was slow. I was damn near done setting up and having most areas cleaned by the time he finished the last area of vacuuming.
Spurlington
Member
Most people would appreciate the extrta time assuming theyre gonna get the best job vs the guy who flies. I did have a few seem frustrated or concerned with how long I was cleaning or was gonna take to clean. Some dont want you there all day. They want the best job done in as little time possible.
Mikey P
Administrator
I think it was more like five hours..
You can see photos of the job in my Procyon thread
You can see photos of the job in my Procyon thread
Kellie Hiler
Member
That's still a long time!
Mikey P
Administrator
Im premium, what can I say..
Old Coastie
Supportive Member
I think you did it in very good time. It is quite similar to the mosaic floor I posted before. Good going, Mike.
Russ T.
Supportive Member
All cleaning is a matter of degree...
The questions become:
"How good does it have to be to satisfy the average homeowner in my target market?"
"Can I be adequately profitable by delivering this level of cleaning to my average homeowner in my target market?"
The answers to these questions will help dictate things like price, equipment used, 2 techs or solo, process...
The questions become:
"How good does it have to be to satisfy the average homeowner in my target market?"
"Can I be adequately profitable by delivering this level of cleaning to my average homeowner in my target market?"
The answers to these questions will help dictate things like price, equipment used, 2 techs or solo, process...
Vacuuming for hours blowing contaminates back into a sealed winter environment makes no sense. Especially in a pet filled house. Totally unhealthy and then there is the issue of having your truck run during that time because it's ZERO degrees out is STUPID.
hogjowl
Idiot™
Offering the best service possible is never "stupid".
Getting paid for it can be difficult though.
Getting paid for it can be difficult though.
Running your vacuum over "Pet Accidents" or other hidden contaminated areas and then using that same vac in another house is criminal. Spewing viruses and other filth thru out a home just so one can say they prevacuumed because they offer a "Premium service" is pure folly. You have a 45-59 blower vacuum on your truckmount............hello? It removes all of those contaminates out to the truck and away from people. Ever not clean your waste tank? And get in the next day and the smell? Well you are sucking up that same filth in your vacuum.
Prevacuuming is for those porty users who provide substandard cleaning because they can't suck up much anyway. : )
Prevacuuming is for those porty users who provide substandard cleaning because they can't suck up much anyway. : )
Mikey P
Administrator
Neither of these scenarios exists in my case.
Mikey P
Administrator
But thank you for starting a Should We Pre Vacuum debate.
What vacuum do you keep on the truck Jimmy?
Sounds like you have a Bissell
What vacuum do you keep on the truck Jimmy?
Sounds like you have a Bissell
Spurlington
Member
Haha - thats funny .. and true !!
I pre vac really well with a commercial Lux. I spend good time doing it and I still collect a bunch of crap in the truck. So now its just an illusion that Im doing a better job than the next guy !! Gives me a right to charge more. Now I feel like a hack charging $125 (on average) an hour to pre vac what the machine will do on its own during the cleaning process.
Although I probably average 1 wick back call a year since Ive started pre-vac-ing. Years ago with no pre-vac Id have quite a few wick ups. Or maybe its the lower paying customer type - carelessly walking on carpet causing the wick up (transferring crumbs from hard surface to wet carpet) vs higher paying who are most likely going to take extra care before immediate use.
I thought of carrying 2 vacs - 1 for pet homes and one for no pet. I never pre-vac urine contaminated carpet unless it was minimal and I didnt know it was there.
