"I'll just leave the door open."

[Russ T.]

Is it a Midwest thing or do you big shots in bigger markets get A LOT of first time customers willing to leave it open for you?

 

[Jim Martin]

they do that a lot here...key under the mat..check on the counter..please lock up the cat or dog when you come in..the garage code is......****

nothing new.....

 

[Desk Jockey]

We get a lot of "Do I have to stay?" They meet the crew and give them lockup instruction and head to work or to workout.

 

[Papa John]

I happens here in SF also... but this is a tech savvy town and hidden cameras are "cheap" and can be viewed over the internet... We always act like we are being watched at all times.. Besides the consumer has Yelp to "protect" them.

 

[Shane Deubell]

Not in New Yawk we dont trust anybody!

Would say more people meeting you then leaving for the first time service.
Its rare someone would leave a key who we dont know.

John is right tho, assume you are always on video.

 

[Mikey P]

Lots


Or the the big lumpy key under the mat

 

[Desk Jockey]

but this is a tech savvy town and hidden cameras are "cheap" and can be viewed over the internet.

I think its always best to "act as if", you really don't know when someone is watching.


Conversations need to kept professional also. While you wouldn't think you should have to mention it, we always do while training. We also periodically remind all crews, even the fire tech's that people listen to your conversations when they are in other rooms. Keep it professional in the home.

Talk all you want about your drunken conquests in the van but professional in the home.

 

[Russ T.]

Not in New Yawk we dont trust anybody!

Would say more people meeting you then leaving for the first time service.
Its rare someone would leave a key who we dont know.

John is right tho, assume you are always on video.

I'm from Rochester so maybe that's why I'm still kind of shocked by it.

 

[Becker]

That's funny. I always get the. Oh my husband is at work but my neighbor mike will be here with me while you work. And btw. We have camera.

 

[hogjowl]

It happens so often here that I am used to it. People who have never even met me will call and tell me the to just lock the door on the way out.

I did have a regular customer who is a sweet old lady get rude with my son the other day because I didn't come with him to the job. He called me and I came over and as soon as she saw me she got sweet again. By the time we left she was offering my son coffee, so she'll be cool with him next time.

 

[Ralph Pastorelli]

Were in Utica NY and get left in houses all the time or keys hidden , door open lock when done and let cat out of basement. My long time customers even leave notes to help out selves to the fridge that their are fresh cold cuts . I drank a soda once left can and a police officer customer called and said I should of had a beer. He has called several times since because he trust us.

 

[Desk Jockey]

"help ourselves to the fridge"

So do yous guys sell them on Craigslist?

 

[Ralph Pastorelli]

Just the food inside

 

[Lee Stockwell]

They loved my boys when they were little. Fascinated with my use of cute child labor.

Yes lots of customers like noted earlier.....and you ARE on camera.

 

[BradFenstermaker]

I think mostly the trust comes from STRONG referrals or reviews.
We get trusted alot, dont worry about it..

Biggest hurdle is to never lose that trust with hour clients. Love to see the notes on route packet " key is under the bunny, check on the stove"

 

[hogjowl]

I hope so, Lee.

 

[Willy P]

Stanley's Steamer:

http://superfutbolki.pp.ua/video-fmt18/QLb7oMCdKRs/Stanley-Steemer-Leaves-a-Steemer-Stanks.html

 

[Papa John]

My guy told me about that video Willy--- I couldn't bring myself to watch it... I didn't want to have "2 girls and cup" PST nightmares again..

really feel sorry for the owner of that Biz-- unless he is also the "perp"

 

[Studebaker]

Blank check on counter all the time. Cash tip normally under note.

 

[Willy P]

My guy told me about that video Willy--- I couldn't bring myself to watch it... I didn't want to have "2 girls and cup" PST nightmares again..

really feel sorry for the owner of that Biz-- unless he is also the "perp"

When ya gotta go, ya gotta go. To a gas station. I try not to poop at a customer's home, especially on the lawn.

 

[Papa John]

When ya gotta go, ya gotta go. To a gas station. I try not to poop at a customer's home, especially on the lawn.

I've been thinking about having a Porta potty in the van. only about $150 from RV or west marine store. Might become more necessary as I get older

 

[Doug Cox]

Is it a Midwest thing or do you big shots in bigger markets get A LOT of first time customers willing to leave it open for you?

Xactly