Yes those two products. The multiphase was included because the customer complained of odor. It is completely dry in the photo, more than 24 hrs laterIs that completely dry?
so this- https://hydramaster.com/product/fabricmaster-heavy-duty/
and (why?) this- https://hydramaster.com/product/multiphase/
It is dry in the photo actually.It just looks like it was drying. ??? The outside back and sides generally dry first because there is no fill behind them. What did it dry like?
It appeared on both pieces that were cleaned. The customer claims they are 20 years old and had never been cleaned but were in good condition. Prespray would have been applied with a trigger sprayed across the entirety of the piece. Chair is blended polyester fiber "Resin treated"The other piece of upholstery to the right appears to have the same issue.
The spots seem random; was there any pre-existing issue that might contribute to this?
Was there something specific about the job that made you choose to apply the deodorizer (not looking to fault the deodorizer, but wondering what might have gone on before you got there....and what they might have applied to remedy the problem)
How old are the pieces?
How soiled was the upholstery?
Did you apply the prespray everywhere, or just on heavily soiled arms and cushions?
Did you apply the deodorizer with a trigger sprayer over the entire piece, or was it in the extraction solution?
Can you identify the fiber family? (natural vs. synthetic is good enough)
The only solution that may have been introduced with the sapphire tool would be "Clean Free"FabricMaster HD or FabricMaster Fine Fabric? Did your technician pretest the solutions in an inconspicuous area? There is nothing in either solution you used (including MultiPhase) which would have a bleaching or color loss effect on a properly dyed synthetic fiber. The splotchy areas do indicate a wetter area vs a dryer area but that would have gone away with time and further drying. Your upholstery tool would have extracted with a steady flow of solution, so I don't think it has anything to do with the tool you used.
Chair is blended polyester fiber "Resin treated"
On 20 year old chairs, I'm thinking I might comp the cleaning and give you a hundred bucks. Jim raises an interesting point. What was the odor from? You know they sprayed it with febreeze or something.What does the tech remember? Does he recall spraying those lighter areas with precondition? Those are odd areas to spray heavily. The left panel on the chair to the right only has a small area affected yet the one in the forefront is riddled with spots.
I've seen the dyes strip out of mattresses where there were overlapping passes from the tool. However I've never seen anything like what you're showing.
Personally I'd pick it up and make your attempts at home. If you can't get it corrected you can run it to an upholsterer and see what that will set you back.
How is the client handling this? Is she demanding new? Would reupholstering suffice?
Would she accept a percentage or the whole thing?
It doesn't appear correctable, so you might start thinking about these things.
How many times do you bang your head against the wall per day Jim?That's what it is stuffed with.
How many times do you bang your head against the wall per day Jim?
Is it possible the technician could've just grabbed the wrong bottle? Do you have any oxidizer formulas in a similar looking bottle?
better than smelling salts.I did that once with a gallon jug of the original Chemspec Haitian Cotton shampoo!! I never made that mistake again!!