Strange chair discoloration
- Thread starter KingCleaning
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- chair damage fading uph upholstery
Mikey P
Administrator
Is that completely dry?
so this- https://hydramaster.com/product/fabricmaster-heavy-duty/
and (why?) this- https://hydramaster.com/product/multiphase/
so this- https://hydramaster.com/product/fabricmaster-heavy-duty/
and (why?) this- https://hydramaster.com/product/multiphase/
Last edited:
Desk Jockey
Member
It just looks like it was drying. ??? The outside back and sides generally dry first because there is no fill behind them. What did it dry like?
Mikey P
Administrator
Jim Pemberton
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The other piece of upholstery to the right appears to have the same issue.
The spots seem random; was there any pre-existing issue that might contribute to this?
Was there something specific about the job that made you choose to apply the deodorizer (not looking to fault the deodorizer, but wondering what might have gone on before you got there....and what they might have applied to remedy the problem)
How old are the pieces?
How soiled was the upholstery?
Did you apply the prespray everywhere, or just on heavily soiled arms and cushions?
Did you apply the deodorizer with a trigger sprayer over the entire piece, or was it in the extraction solution?
Can you identify the fiber family? (natural vs. synthetic is good enough)
The spots seem random; was there any pre-existing issue that might contribute to this?
Was there something specific about the job that made you choose to apply the deodorizer (not looking to fault the deodorizer, but wondering what might have gone on before you got there....and what they might have applied to remedy the problem)
How old are the pieces?
How soiled was the upholstery?
Did you apply the prespray everywhere, or just on heavily soiled arms and cushions?
Did you apply the deodorizer with a trigger sprayer over the entire piece, or was it in the extraction solution?
Can you identify the fiber family? (natural vs. synthetic is good enough)
doylebloss
Supportive Member
FabricMaster HD or FabricMaster Fine Fabric? Did your technician pretest the solutions in an inconspicuous area? There is nothing in either solution you used (including MultiPhase) which would have a bleaching or color loss effect on a properly dyed synthetic fiber. The splotchy areas do indicate a wetter area vs a dryer area but that would have gone away with time and further drying. Your upholstery tool would have extracted with a steady flow of solution, so I don't think it has anything to do with the tool you used.
KingCleaning
Member
Just learned how to update this page and BOOM theres respo
Yes those two products. The multiphase was included because the customer complained of odor. It is completely dry in the photo, more than 24 hrs later
KingCleaning
Member
It is dry in the photo actually.
KingCleaning
Member
It appeared on both pieces that were cleaned. The customer claims they are 20 years old and had never been cleaned but were in good condition. Prespray would have been applied with a trigger sprayed across the entirety of the piece. Chair is blended polyester fiber "Resin treated"
KingCleaning
Member
The only solution that may have been introduced with the sapphire tool would be "Clean Free"
Jim Pemberton
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That's what it is stuffed with. You'll need to do a burn test to know for sure what the material that you cleaned was made from.
Would it be fair to say that the light areas might be relative to where spray bursts of your prespray might have been applied? Fabricmaster HD is a great product, and cuts heavy grease and oil quickly, but if that's a natural fiber that's 20 years old, its not impossible for there to be some color loss.
Its also not impossible that in 20 years that they used other "stuff" on it, and that your hot water extraction removed dye weakened by their previous applications of GKW*
What type of odor did they complain about? People often will spray any sort of material on fabric to remove offensive odors, and that could be what weakened the dyes, not the Fabricmaster HD.
Its hard to know based on the pictures and what's been shared.
In my experience, what we're seeing looks like color loss, and its just a matter of what it was that caused the loss of color.
*GKW means "God Knows What"
Mikey P
Administrator
is the original color the dark or light?
Mikey P
Administrator
I would guess the light...
Ive cleaned "that" chair many times...
Ive cleaned "that" chair many times...
hogjowl
Idiot™
Me too
Glad it happened to him and not me
Glad it happened to him and not me
Mikey P
Administrator
What kind of heat does your TM produce?
Can we see the front of the pieces?
fascinating
Can we see the front of the pieces?
fascinating
Desk Jockey
Member
What does the tech remember? Does he recall spraying those lighter areas with precondition? Those are odd areas to spray heavily. The left panel on the chair to the right only has a small area affected yet the one in the forefront is riddled with spots.
I've seen the dyes strip out of mattresses where there were overlapping passes from the tool. However I've never seen anything like what you're showing.
Personally I'd pick it up and make your attempts at home. If you can't get it corrected you can run it to an upholsterer and see what that will set you back.
How is the client handling this? Is she demanding new? Would reupholstering suffice?
Would she accept a percentage or the whole thing?
It doesn't appear correctable, so you might start thinking about these things.
I've seen the dyes strip out of mattresses where there were overlapping passes from the tool. However I've never seen anything like what you're showing.
Personally I'd pick it up and make your attempts at home. If you can't get it corrected you can run it to an upholsterer and see what that will set you back.
How is the client handling this? Is she demanding new? Would reupholstering suffice?
Would she accept a percentage or the whole thing?
It doesn't appear correctable, so you might start thinking about these things.
Cleanworks
Moderator
On 20 year old chairs, I'm thinking I might comp the cleaning and give you a hundred bucks. Jim raises an interesting point. What was the odor from? You know they sprayed it with febreeze or something.
Since there is a majority of spots along the skirt I think it might be a client spraying some sort of PET DEO with perhaps a OXY ingredient.
Do they have pets and what did they use? : )
Do they have pets and what did they use? : )
Ron K
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Check it with a Black Light! And your nose.
Agree with JP also.
Does it fit in your FRM? Hate to say that but.......
Agree with JP also.
Does it fit in your FRM? Hate to say that but.......
Terry
Supportive Member
The chair is also located in room with a lot of sunlight which can make the dye lighter and unstable.
KevinD
Member
How many times do you bang your head against the wall per day Jim?
Desk Jockey
Member
"In the land of the blind, the one eyed man is King"
Gotta be tough working with a bunch of stubborn, dirty carpet cleaners.
Gotta be tough working with a bunch of stubborn, dirty carpet cleaners.
Jim Pemberton
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Its karma at work for how many times I made my father do that to himself
It looks pretty obvious to me that the spots are from a spray bottle, either from tech or the client. 20 year old chair in sunlight too. It is too late now, but sometimes it is just better to walk away. Especially if you have techs qualifying and performing the service. Seriously, that skirt has warning signs all over it.
Wow, this is gut wrenching and a cleaner's nightmare. I tell people I can't guarantee results against booby traps. How did your tech apply the prespray? Like @jeffexe stated, it looks like it was sprayed on with a pump trigger spray bottle. Was the prespray diluted correctly? May be a little pH damage happening.
Jim Pemberton
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When I worked for our cleaning company in the 70's I made the mistake of checking what was in my spray bottles by smelling them.
Sadly, our wall cleaner had the same fragrance as our upholstery prespray.
I bled out a beautiful floral design sofa.
It looked like a kindergarten water color when I was done, but without any of the loving praise from the owner.
Cleanworks
Moderator
better than smelling salts.
hogjowl
Idiot™
That’s it
I’m done cleaning upholstery
I’m done cleaning upholstery
