rhino1
Member
I put 100% Satisfaction Guarantee in my ads and finally had a taker.
Guy called me to clean a 15 year old carpet, the wear from in front of the sofa was nearly thru the carpet. I explained that it wouldn't look like new because of the age & condition. He said he didn't expect it to, just wanted to make it better for one more year.
He called me back 4 hours later demanding I come back and reclean the carpet because it didn't look like new! I again explained to him the situation and that another trip wouldn't solve the problem. He hung up on me before I could finish. I called him back and reminded him of the guarantee and told him I would mail him his check back the next day - he still wasn't happy. So I mail his check back and forget about it.
2 days later, same guy calls. His wife had come home and was thrilled with how nice the carpet looked. He was letting me know that he was sorry and that he was sending the check back to me.
It cashed!
Guy called me to clean a 15 year old carpet, the wear from in front of the sofa was nearly thru the carpet. I explained that it wouldn't look like new because of the age & condition. He said he didn't expect it to, just wanted to make it better for one more year.
He called me back 4 hours later demanding I come back and reclean the carpet because it didn't look like new! I again explained to him the situation and that another trip wouldn't solve the problem. He hung up on me before I could finish. I called him back and reminded him of the guarantee and told him I would mail him his check back the next day - he still wasn't happy. So I mail his check back and forget about it.
2 days later, same guy calls. His wife had come home and was thrilled with how nice the carpet looked. He was letting me know that he was sorry and that he was sending the check back to me.
It cashed!