2012 wacko customer award

[knoxclean]

Although the year s not over I feel we have this years winner for the coveted "wacko award" there were plenty of great entries this year like the guy that called wanting hs money back for scotch guard because he was not home when his wife made that decision at the time of the cleaning and she was not qualified to make that decision .

Our winner this year is a lady who called us for a last minute job because he had company coming for the weekend. We got it done and she was very happy. After her guests left she called to say they left her place such a mess. They brought a dog that peed everywhere and her guests kids spilled drinks everywhere. She felt that we should come back out and reclean it at no charge because she just paid us for a cleaning and she shouldn't have to pay again because it has only been 5 days and she didn't get much benefit from the money she spent

 

[Zee]

Tell her that you didn't get much benefit from her money either because its only been 5 days.

 

[Ken Snow]

Oh my- I wish we were so lucky to have those as our winners. That scotchgard call comes a couple times a month for us, but usually it is the wife saying the husband had no authority.

 

[ruff]

Oh my- I wish we were so lucky to have those as our winners. That scotchgard call comes a couple times a month for us, but usually it is the wife saying the husband had no authority.

And from the married contingent here (me included) she was right!

 

[Derek]

Our winner this year is a lady who called us for a last minute job because he had company coming for the weekend. We got it done and she was very happy. After her guests left she called to say they left her place such a mess. They brought a dog that peed everywhere and her guests kids spilled drinks everywhere. She felt that we should come back out and reclean it at no charge because she just paid us for a cleaning and she shouldn't have to pay again because it has only been 5 days and she didn't get much benefit from the money she spent

there should be a "minimum phone charge" just for taking those moronic calls

 

[rhyde]

I have 14 rugs in for a lady that we are cleaning, her son in- law picked them up from her house and dropped them off to us.
All of the rugs are decent old rugs some are really nice $$$ no junk. So, She calls last week claiming that she doesn't have 14 rugs maybe 6 or 7 but not 14.
I'm on the phone with her for an hour we go through the rug sizes on the phone mentally she's figuring out where the rugs go "oh that wide runner goes in the main hall"
and "the little square rug in the 1/2 bath" that kind of thing so I get her up to 12 rugs and then she abruptly says i'm purity sure i only have 6-7 rugs

 

[idreadnought]

Our favorite this year was a customer that had us clean for her. Called us back because the tech didn't move some things she wanted moved. I went back to take a look and the items in question were on blue blocks still. She said well I didn't see him move that item so it must not of been moved.

I wish there was customer bio that we could read about them before we cleaned. THey get to see reviews of us, why can't we see reviews of them.

 

[Connor]

Get it once, pay for it once, get it twice, pay for it twice. That's how I 'splain it.

 

[Pmatte]

No one this year beat has yet topped our most wacko client. Last year we did a water loss,by the book, for a former BNI member. Everything agreed upon,signed yadda yadda yadda. She requested a paymemt schedule since this was not covered by her renter's insurance. The loss wass at her office. Halfway into thee payments sshee stops........ fast forward,we are in small claims court and the judge asks her why did you stop making payments? "because she felt she aleady paid enough money for the work we did." Meanwhile everything was documented via email, at her request since she did not want to discuss thiss on the phone!People.........

 

[The Great Oz]

Last week, silk rug with cat vomit, customer sprayed with something she won't admit to, swirled it around until it turned brown, called the next day to see if we could save it. Document everything, clean rug. Nap distortion from her swirling and a bleached out area where she sprayed her solution. She claims we ruined her rug because it didn't look like that when we took it, wants a check for $14,000.

This week, black and white designer Dhurrie with cat vomit. Dye bleed in several areas, well documented. Clean but can't remove all traces of dyebleed. Customer wants us to call the manufacturer and pay to have a replacement shipped to her.

Both ask, "Don't you have insurance?"

We do, but their cat isn't on our policy.

 

[Ken Snow]

Lol Ozman. I see we have some of the same clients. Designer & Dhurrie should not be in the same sentence.

Sent from my DROID RAZR using Tapatalk 2

 

[spotman123]

I had a mid-aged woman watch me diligently using my spotting kit to remove some spots. The spots did not react well, she peered over my shoulder and said, "don't bother any more, I will go to Walmart tomorrow and by some spot remover"

 

[bob vawter]

i had a middle aged woman sleeping (popping pills ) on the couch...regular customer....
didn't think too much about it till the job was done and i couldn't wake her to get my check......
i had to call EMS.........
i ran into her recently while eating out.....
and she goes into this big tirad about me calling the EMS...i prolly saved her lif......
and YES i got my check the next day.............

 

[Askal]

Ok my best one in the 75 year old lady lady who goes into the MBD while I am cleaning the LR. when time to clean the MBD I knock on the door, she says come in, as I step in she is on the bed in a very thin short night gown. Smiling sweetly and a 45 just a few inches from her hand. I said "Oh, I will be right back". Went to my van called her daughter and she came over and I finished the job. Many years ago but the best.

 

[Lee Stockwell]

I have 14 rugs in for a lady that we are cleaning, her son in- law picked them up from her house and dropped them off to us.
All of the rugs are decent old rugs some are really nice $$$ no junk. So, She calls last week claiming that she doesn't have 14 rugs maybe 6 or 7 but not 14.
I'm on the phone with her for an hour we go through the rug sizes on the phone mentally she's figuring out where the rugs go "oh that wide runner goes in the main hall"
and "the little square rug in the 1/2 bath" that kind of thing so I get her up to 12 rugs and then she abruptly says i'm purity sure i only have 6-7 rugs

Take her back 7 rugs until her momory improves...

 

[Able 1]

Take her back 7 rugs until her momory improves...

And make sure they are the smallest ones you've cleaned..

 

[Mikey P]

sheesh, having worked for Millers and Coit for all those years I got endless stories that top all those told so far by far.



but I'll never forget the home boy who came from the trailer down the street to ask me to stop by and give him an estimate when I was done with his neighbor..

I knocked on the door and get a 'Come in!" from behind it..


I walk in to the living room to find homie laid out on his couch butf'n naked with his collection of gay porn magazines all carefully spred out on the floor open to his favorite pages all staring me in the face (and crouch)...



all he got out of me was an "oh damn, I forgot my tape measure, hold on a sec" and the sound of squealing Michelins....

 

[Barry-QDCC]

My tech cleaned an area rug in the living room that had no furniture on it (the customer had moved all the furniture before we got there) and a bedroom and hall. I got a call the next day that their sofa smelled. I drove up and couldnt smell anything and I pointed out we didnt clean OR touch the sofa at all. So I said sorry I can't help you. Long story short - we end up in small claims court. By that time the story was that we not only ruined the sofa but the area rug too. They wanted me to pay them $2,000. I was pissed. Before going before the judge, both parties meet with a mediator to try to strike a deal. I told the mediator we didnt touch the sofa at all, before or after the cleaning. I had brought along a printout of all our customers -some 8,000 strong. I did that so I could show we werent some fly by night place who didn't know what we were doing. We'd never been sued. The mediator's exact words were, " well then you must have plenty of money, why don't you just pay them the money?" I almost lost in right there and ended the mediation session.

The judge ended up ruling in my favor but it wasn's because we hadn't touched the sofa. It was only because he didnt understand how water could travel upwards and ruin the sofa. It scared the sh*t out of me that we won because of that, again not the fact we didnt clean nor touch the sofa.

 

[Ron K]

Had to park up the hill of this steep driveway covered with wet leaves and if you slip you end up in the Puget Sound. I knock on the door to ask for rake so I can clean up 1/8 of a mile of pavement. She answers the door and asks.... Didn't you bring your Van? I felt like answering "Ah No I got a real long hose." But I got the rake.

 

[bob vawter]

did i mention the one where a cat had died....
and over time had jus melted into the carpet........
it was a dimly lit room...and my wand kept bumpin' into something stuck in the carpet....

 

[jwfoulk12]

I also was cleaning a dimly lit room one time that the customer told me was the dogs room. It was so dark in there I couldnt really see but this stuff kept coming up off the floor. Came to find out the whole room was pretty much covered in a layer of dog shit.

 

[rhyde]

Take her back 7 rugs until her momory improves...

Not my thing but I might call her son N law

 

[Connor]

all he got out of me was an "oh damn, I forgot my tape measure, hold on a sec" and the sound of squealing Michelins....

Better to make the sound of squealin' Michelins than the sound of squealin pigs.

 

[hogjowl]

There was no rational reason to bring me into this conversation!

 

[bob vawter]

Better to make the sound of squealin' Michelins than the sound of squealin pigs.

connOrs back!

 

[Vivers]

Not this year however I remember an alcoholic naked lady answering the door years ago. Yuck

 

[Ron Werner]

I cant think of a job that even comes close to these

 

[steve frasier]

15 year customer that has got a little crazy over the years and she still teaches elementary school. lady wanted the 3 pieces of gum cleaned off the street in front of her house because couldn't stand driving over them.
Told her she had 7 pieces in the street. She asked were are they now. Told her pressure washed them off, they are dissolved. Put the bill in her mailbox since she wasn't home. She feels her mailbox now has germs all over it.