1) Listen to what the cleaners (aka- US) want and need. And then, pretty quickly and consistently come up with what we need.
2) Always try to improve and add new and better things.
3) Very (exceptionally) good prices.
4) Very responsive and easy to deal with company.
5) Absolutely stand behind their products.
6) Admit and fix when something goes wrong. (not give excuses like some here who have a long pattern of complaints for which there always seem to be an explanation.)
Impressive list!
John it's got to make you feel good when your customers or potential customers not only recognize how hard you're working, but appreciate it too!
Nice work on the ETM, it's a good looking unit. Much better than the Mickey Mouse contraptions that one of your portable competitors has out there.
And while I hate to see you take sales from Terry because he is building a very good product too and has put a lot of effort into developing a market for a real ETM, not just a cobbled bunch of components pieced together.
However your marketing budget for the New ETM may also increase his sales along with yours by legitimizing the "Electric Truck Mount" to the industry once again.
Good luck! 8)