Out of Character - 0
Member
Yes they get a bonus. It's a different % for different types of sales. They sell some protector but very few other services. Those are work.
Steve Toburen said:Good point, Jess. Which leads me to a tactic a number of our SFS members have implemented. I call it the "lean and hungry" philosophy.
One big problem on the truck is we book our tech's day too full. Then we get upset when they don't sell up but remember that it takes time to actually do this work! (even applying Scotchgard takes time to sell/apply!)
So what some of our members are doing is they book one job per day less AND increase their protector prices AND double their tech's commission on upsells. (Your numbers may vary.) But the idea is:
a) to give your techs the time to sell AND
b) the motivation to do so.
Ideally you will wind up with a higher gross and net plus happier techs who are not as stressed plus they are taking more money home. And you are too!
Steve Toburen CR
Director of Training
Jon-Don's Strategies for Success
PS One of the biggest reasons our employees don't sell more is because they don't have the time to do so.