
. We were able to repair it but I bout crapped myself when it happened. 
We carry a lightweight nylon rope to lower hose. It took several "once in a lifetime" accidents before we figured that one out.I didn't see this damn neon sign / house address when lowering hoses over a balcony..

Wow, how long have you been in business?I just don't get any of this. Never scraped a baseboard, never broke anything, never left a foot deep rut in grass outside admin. offices at BMW that we had to scramble and play landscaper to fix........we're so good that our insurance company doesn't even make us pay our premiums anymore. That's right....free insurance.
Please send us the bill maam! (got out easy on that.. and they decided to put up some studs in that wall too!) My Brother is 6'5" and always forgets about the entrance lights with the pretty and expensive glass. He has knocked the glass off plenty of times. We joke that we should have the glass company on speed dial for him. I knocked off a family heirloom that they where suppose to move.. Thankfully for a friend and so I was able to fix that for him. (actually made it better than it was!) Dad was moving a chair we were cleaning in plant and he pulled it the wrong way, snapping off a leg... I fixed that too.
(though I think he got mad at me because they had not been picked up yet.. can't win)Been in business over 25 years. I gotta brush up on my sarcasm skills as I must really suck at it.Wow, how long have you been in business?