Cleanco breakdown

[rwcarpet]

I had a situation with the Pro 1200 2 months after I got it. Power steering pump pulley broke off and disabled the truck and machine. Had it towed to Chevy dealer, they looking it over and proclaimed "this isn't covered under any warranty because you altered the van (the Pro 1200 install), thus voiding the warrany". Straight from the service manager. A little disconcerting to me, standing there with my d&% in my hand and a $60,000 undrivable van. Plus it was below freezing, and they wanted to park it outside. Well, after the Dealer having a few phone calls with SS, it was repaired (after Christmas/New Year shutdown). Went to pick it up and they were all smiley and shit, even washed it for me before I picked it up. Thank you, Sapphire Scientific.

By the way, my hose reel just quit working. Should I be worried?

 

[Mikey P]

One of the main things Mike and I discussed during our meet and greet at TCS was the service department.
I was thrilled with the way they run things there. The single most important thing to a carpet cleaner is that their truck is up and running. And when they have a field breakdown they need to get it fixed ASAP and not be told that they are #2 or more on a waiting list for a minor repair.
I loved the fact that they get the guys back up and running as quickly as possible.
That is the only way to run a service department and the most vital aspect of good customer service.
I would have a really hard time working for someone who didn't put the customer who is in dire need first.
When we would have a minor breakdown we would try going to Interlink or Jon Don and they would tell us that they were busy doing installs and would have to wait until they were done the install in order to get our repair done. So we stopped going there for repairs, and started using Rich Carlson at Extraction Zone because he understood how important it was for us to be back on the road.
It truly feels good to know I will be working for such a customer oriented company!

When do you start and what unit are you bringing to MFN?

 

[hogjowl]

She starts Tuesday, I think.

I'm saying none.

 

[Kellie Hiler]

Tomorrow is the big day and I will talk Mike into letting me bring something there. I hope! I already mentioned it when I was there for our interview and he certainly didn't seem opposed to it. So we will see!

 

[roro]

You are a very fortunate man to have such a good local repair facilty who have proven themselves to you repeatedly.
Only wish they would open a branch here

roro

 

[hogjowl]

They don't speak the language.

 

[rick imby]

I'm surprized they speak Pig Latin for you...

 

[Willy P]

Ain't Canadians grand Marty?

 

[Kellie Hiler]

I am at my desk Marty...where are you?!

I have been bending Will's ear and he is definitely interested in bringing something up to Nashville, so we are scheming and plotting.
And Will absolutely wants to participate in the Autism Center cleaning Day!

 

[Mikey P]

Smart man..

 

[roro]

They don't speak the language.

I am sorry youse Obamians only speak the bastardised version
"In a British survey of 5,000 people published in 2009, participants thought the New Zealand accent was the most attractive and prestigious non-British form of English. "

 

[hogjowl]

So in the end it was your fat ass that caused the problem. Nice try to put the blame on someone else!

I've been trying to like this for days. For some reason I can't like anything on my iPhone.

 

[Desk Jockey]

LOL

Its ok man. It waz some funny shit anyway!