talisman
Member
Hello,
This is my first post. I was recommended to this board by Mike Pailliotet from Connoisseur.
I am one of the owners of an oriental rug cleaning company. We do all our cleaning in our workshop, but we spend significant time in client's homes with the removal and installation of the rugs (and sometimes pads) once complete.
My men are vastly experienced with moving furniture, but we're being asked to move more and more beds, glass-top tables, and other items which present risk. We go as far as disassembling headboards from bed frames and so on.
I am wondering what best practice is for getting a client to sign a waiver against any damage that may occur with work in the home. Our invoice which the client signs has some disclaimers regarding the cleaning, but nothing yet on this topic. And currently the client only signs that after the removal has been complete.
I am thinking of having a form that my men can ask to be signed only in cases where they arrive at the home and find furniture that they know will present risk. Several other questions come to mind, such as what to do when the owner is not available to sign (housekeeper, babysitter, or other let's us in).
I realize we could refuse to move some furniture, which we do for most pianos, pool tables or anything that is physically beyond the ability of the two men we send, but turning away all beds would potentially lose work.
Any advice would be appreciated.
Gopala Walker
This is my first post. I was recommended to this board by Mike Pailliotet from Connoisseur.
I am one of the owners of an oriental rug cleaning company. We do all our cleaning in our workshop, but we spend significant time in client's homes with the removal and installation of the rugs (and sometimes pads) once complete.
My men are vastly experienced with moving furniture, but we're being asked to move more and more beds, glass-top tables, and other items which present risk. We go as far as disassembling headboards from bed frames and so on.
I am wondering what best practice is for getting a client to sign a waiver against any damage that may occur with work in the home. Our invoice which the client signs has some disclaimers regarding the cleaning, but nothing yet on this topic. And currently the client only signs that after the removal has been complete.
I am thinking of having a form that my men can ask to be signed only in cases where they arrive at the home and find furniture that they know will present risk. Several other questions come to mind, such as what to do when the owner is not available to sign (housekeeper, babysitter, or other let's us in).
I realize we could refuse to move some furniture, which we do for most pianos, pool tables or anything that is physically beyond the ability of the two men we send, but turning away all beds would potentially lose work.
Any advice would be appreciated.
Gopala Walker
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