Jtuseo
Member
Guys, I read alot of post's about uniforms, hats, tattoos on tech etc etc..
Now I live in the NYC area which included some of the most high end suburbs in the world. My self and my employee always look neat and well groomed. My Employee is 42 years old and he has full sleeve tattoos and looks like a bouncer at a club, but I get nothing but good reviews about him. I do not think they care about your hats, your uniforms your race or anything. I am convinced they only care about lowest price and best job for this low price. I have so many examples to prove my point here is one from last week. I went to a water damage job 89 yr old old lady Jewish. She would only talk to me through a wooden door. Would not let me in the house. Through the door she told me another company she called will charge her $500 off any quote. I had to hand her ,y cards through her mail box slot in her door. Then the other company pulled up when I left I stayed to watch. Two guys came out one black guy with a doo rag and another Spanish guy with corn row's , these guys looked like they were right off the street hoodlums. She let them right in the house because of that $500 off. 1 hour later she called me back begging me to go back and was apologizing to me up and down. I went back and felt she would be a problem customer and we walked away from the job. So my point of the story is put your energy towards your marketing materials, because even if you are a family man with a $5,000 a month mortgage and a great income and a loving family. Your customers look at you and your techs as nothing but a Janitor in their homes. You can trust me on this 5% of our customers think different. This is my opinion.
Now I live in the NYC area which included some of the most high end suburbs in the world. My self and my employee always look neat and well groomed. My Employee is 42 years old and he has full sleeve tattoos and looks like a bouncer at a club, but I get nothing but good reviews about him. I do not think they care about your hats, your uniforms your race or anything. I am convinced they only care about lowest price and best job for this low price. I have so many examples to prove my point here is one from last week. I went to a water damage job 89 yr old old lady Jewish. She would only talk to me through a wooden door. Would not let me in the house. Through the door she told me another company she called will charge her $500 off any quote. I had to hand her ,y cards through her mail box slot in her door. Then the other company pulled up when I left I stayed to watch. Two guys came out one black guy with a doo rag and another Spanish guy with corn row's , these guys looked like they were right off the street hoodlums. She let them right in the house because of that $500 off. 1 hour later she called me back begging me to go back and was apologizing to me up and down. I went back and felt she would be a problem customer and we walked away from the job. So my point of the story is put your energy towards your marketing materials, because even if you are a family man with a $5,000 a month mortgage and a great income and a loving family. Your customers look at you and your techs as nothing but a Janitor in their homes. You can trust me on this 5% of our customers think different. This is my opinion.
