Email inquiry about silk carpet Cleaning

[Mikey P]

What's the biggest red flag in here...

 

[Mikey P]

Hi Tim

I'm probably the only cleaner here that offers every cleaning process known to man, including extremely low moisture options.

The silk doesn't concern me as much as the "other materials" might..

Can you get a hold of the manufacturers information of what exactly this carpet is composed of?. I'd like to know the manufacturer and style as well.

Where is your home located?

Square footage estimate?

Let's start with that information and proceed from there..

Thank you very much

 

[Mikey P]

Mike, Thanks for the rapid reply. I have reviewed the brochure that came with the carpeting. The make of the carpet is "Dream Weaver" from "Engineered Floors". It's interesting that the brochure does not show silk as a material anywhere but the installer advised us it was partially made of silk. The other materials consist of polyester and/or nylon. The carpet was viewed at Summit Carpet (across from COD Casino) and then ordered by the installer. We have no other information on the carpet outside of the warranty, care and maintenance brochure.

We are located in Gardnerville in the Ranchos. Our address is 1249 Sierra Vista Dr. You are welcome to inspect the carpet at your convenience. We are looking to clean the carpet in the living room, 2 hallways, and the Master Bedroom and the walkways into the rooms (probably about 600-800 sq ft. total).

Thank you,

 

[Mikey P]

That is purely synthetic carpet and there's no worry whatsoever using a controlled hot water extraction system, which when I do it usually dries within few short hours..

They use the word silk to describe the soft touch but that's where any resemblance to anything made by mother nature ends with that product.

 

[Mikey P]

I'm probably the only cleaner here that offers every cleaning process known to man, including extremely low moisture options.

oh oh, I forgot I dont have a Fast Foamer, yet...

Dont tell Steve

 

[Cleanworks]

oh oh, I forgot I dont have a Fast Foamer, yet...

Dont tell Steve

Slow foam will work just as well. Just takes longer.

 

[Doug Cox]

I’ve never come across a silk carpet installed wall to wall, so I would’ve doubted it was actually silk. I did look at a home filled with silk orientals. I turned it down, too big of a liability. Owners daughter said no one wanted to touch them.

 

[Mikey P]

I’ve never come across a silk carpet installed wall to wall, so I would’ve doubted it was actually silk. I did look at a home filled with silk orientals. I turned it down, too big of a liability. Owners daughter said no one wanted to touch them.

We've seen a few installed, but it would be a house manager calling on behalf of "The Principal"...

 

[SamIam]

When I read the title, I had a feeling it was synthetic, I've ran into 3-4 jobs the customer insisted it's silk.

No it's not!

I ask how much was it?

Well that is expensive but not silk expensive

 

[SamIam]

I’ve never come across a silk carpet installed wall to wall, so I would’ve doubted it was actually silk. I did look at a home filled with silk orientals. I turned it down, too big of a liability. Owners daughter said no one wanted to touch them.

Clean them like a fine fabric upholstery, with a sapphire tool low flow by hand.

Dust them as best you can.

Or she can ship them to a rug shop.

 

[Josh Wood]

What's the biggest red flag in here...View attachment 130428

"If you can't dazzle them with brilliance, baffle them with BS."

 

[Sierra Clean Care]

Viscose blended with synthetic materials.

Not silk (as in produced from an Asian silk worm).

The installer has NO CLUE what he is talking about.

Man made, both the viscose, and the synthetic fibres.

We do a high end home that has the same make up.

It looks nice, it’s plushy, it’s really BLOODY EXPENSIVE, but it’s not silk, as to the true definition.

We do HWE, however, we run a wool cleaner, we do not run high heat, and we groom to the clients satisfaction.

We’ve also got a client that purchased Merino wool carpeting from New Zealand.

She told me for her master bedroom, and walk in closet, it was almost 90K for the 2 spaces….

Silk W/W would run into 100’s of $$$ per SQFT…