Encapped glue down - client wants HWE

[carpetcleaner]

I cleaned offices for a hydraulic oil company. It has glue down level loop and lots of oil tracked through. I have cleaned them in the past with TM HWE comes out ok. This time I thought it would be better to encap it. I vacuumed a lot and used Brushes & Bonnets with a 175rpm. It looked great when I left, better than any other times, I thought. The customer called and said that they thought the carpet didn't look all the great and wanted the "way with the hoses". I'm going to reclean it. I just cleaned it a few days ago, should I prespray and extract like normal? Should I just rinse it with the heat turned up?

 

[dan mabes]

My thought is to do exactly what you did in the past. If they were happy with the results, why do anything less.
Just my thinking.

 

[carpetcleaner]

Just didn't know if I should prespray this time. In the future, it's back to HWE.

 

[TimP]

Yes pre-spray it. Use a grease/oil cutting detergent and get it dry as you can. Don't think the left over scampoo is gonna be helping you.

 

[Dolly Llama]

It looked great when I left, better than any other times, I thought.

did you look at it the next day when dry??

there IS a learning curve to encRapping.
What looked "great" while doing it, isn't always the case the next day

Just re-clean it like you normally do


..l.T.A.

 

[carpetcleaner]

I thought it looked great, but I recleaned it. I think the client didn't like the idea of encap. A quick rinse and they were happy.

 

[Desk Jockey]

It sounds like it was a problem with perception more than actual problem with the carpet.

It might have gone over smoother had you offered it as a part of a comprehensive cleaning plan. HWE to get it fully flushed out then vlm to maintain it. The maintenance cleanings could be offered at a reduced sq/ft rate since you should be able to burn right through it.