Goomer
Member
I recently brought a batch of machine made wool rugs with fringes to be cleaned at a local plant that I use. This plant cleans the rugs with a Moore machine.
After delivering the paper wrapped rugs to the customer, I received an email from them saying that the fringes appeared to have been trimmed unevenly. I called the plant to discuss it with the manager, and was advised that the fringes were not trimmed, but it is common for older damaged/worn fringe areas to be "worn off" by the action of the machine.
How common is this??
Does this also happen when cleaning in a pit with a rotary, or is it just that the Moore machine is too aggressive??
Do you warn all customers of possible fringe damage regardless of cleaning technique??
After delivering the paper wrapped rugs to the customer, I received an email from them saying that the fringes appeared to have been trimmed unevenly. I called the plant to discuss it with the manager, and was advised that the fringes were not trimmed, but it is common for older damaged/worn fringe areas to be "worn off" by the action of the machine.
How common is this??
Does this also happen when cleaning in a pit with a rotary, or is it just that the Moore machine is too aggressive??
Do you warn all customers of possible fringe damage regardless of cleaning technique??