PrimaDonna
Megatron
We landed a large commercial account. Apartment complex. We had an in with the property manager and she was able to get us in to clean the common areas/halls for 8 floors in two buildings. They have a company that they are "required" to use (this is a corporate site and they have a relationship with a large property maintenance company), but she has been unhappy with the lack of results they get. Both for common areas and cleaning units between tenants. Since she is a top performer and turned around the property she is at, they granted her budget request to have us do the cleaning. The whole thing getting in there was a 6 month or more process.
We did the cleaning (encapsulation). It turned out fabulous. She got lots of calls from the residents saying how great it looked. She sent an email to the Senior Vice President of Facility Operations telling him about our work to try to get him to use us for their other properties.
Hi Jeff and Steve,
I hope you are both well!
I wanted to forward you both images from the carpet cleaning and encapsulation process I had done at Txxxxx, in our common areas, a few weeks ago. The entire process went better than expected and I think our common area carpets have a brand new feel and look to them. In previous years, we used Vxxxx or Cxxxxx Cxxxx to only shampoo and the carpets never looked that great after. Burdicks was the company who performed this new process and they are a smaller company who is a bit more expensive but worth it! They really spent the time with me going over processes and even made a stop recently to check on the progress of the encap process. Our carpets have not looked this good in a long time and I think many other sites could utilize these types of processes to help extend the life of common area carpets.
If you have any questions, or would like a meeting with the owner, I can help coordinate that. If you would like to contact the salesman directly (Brian), he can be reached at xxx-xxx-xxxx.
Thank you both!
Now we find out that the property maintenance company has contacted our lead tech, asking him to come work for them and teach them how to do encapsulation. Turns out word got back to them about how good of a job we did, and the property maintenance company is getting pressure from the corporate property owners as to why they (a large company that is supposed to specialize in this) can't get the results that our little company and 3 guys did.
We know the property maintenance company uses the same distributor as us (trucks have been there when we go). We are certain they are going to start offering encapsulation, at a much lower price, to try to save the carpet cleaning accounts for all the properties.
This is so frustrating! Usually we don't sweat this kind of stuff, but encapsulation isn't that difficult to do, and I know it can be done for a lot cheaper than we did, so I fear we could loose this account.
Anyone else ever been in this situation? What did you do? Sit it out and let them "try" and not succeed and be there to pick up the pieces? Be proactive and contact the property directly to reinforce our value? (problem is, we aren't supposed to know any of this. We received some inside info)
Thoughts.....?
We did the cleaning (encapsulation). It turned out fabulous. She got lots of calls from the residents saying how great it looked. She sent an email to the Senior Vice President of Facility Operations telling him about our work to try to get him to use us for their other properties.
Hi Jeff and Steve,
I hope you are both well!
I wanted to forward you both images from the carpet cleaning and encapsulation process I had done at Txxxxx, in our common areas, a few weeks ago. The entire process went better than expected and I think our common area carpets have a brand new feel and look to them. In previous years, we used Vxxxx or Cxxxxx Cxxxx to only shampoo and the carpets never looked that great after. Burdicks was the company who performed this new process and they are a smaller company who is a bit more expensive but worth it! They really spent the time with me going over processes and even made a stop recently to check on the progress of the encap process. Our carpets have not looked this good in a long time and I think many other sites could utilize these types of processes to help extend the life of common area carpets.
If you have any questions, or would like a meeting with the owner, I can help coordinate that. If you would like to contact the salesman directly (Brian), he can be reached at xxx-xxx-xxxx.
Thank you both!
Now we find out that the property maintenance company has contacted our lead tech, asking him to come work for them and teach them how to do encapsulation. Turns out word got back to them about how good of a job we did, and the property maintenance company is getting pressure from the corporate property owners as to why they (a large company that is supposed to specialize in this) can't get the results that our little company and 3 guys did.
We know the property maintenance company uses the same distributor as us (trucks have been there when we go). We are certain they are going to start offering encapsulation, at a much lower price, to try to save the carpet cleaning accounts for all the properties.
This is so frustrating! Usually we don't sweat this kind of stuff, but encapsulation isn't that difficult to do, and I know it can be done for a lot cheaper than we did, so I fear we could loose this account.
Anyone else ever been in this situation? What did you do? Sit it out and let them "try" and not succeed and be there to pick up the pieces? Be proactive and contact the property directly to reinforce our value? (problem is, we aren't supposed to know any of this. We received some inside info)
Thoughts.....?
