How do you know…

[Numero Uno]

Do plumbers an electricians explain...
It's a worn out nasty.
That is beyond extra effort...
Carpet Cleaners need to man up in there careers...
Service is one thing,stupid is another...
That's a jute back,I bet ya...

 

[Rob Grady]

Piece of cake cleaning those with the RVJR.

 

[Dolly Llama]

Seriously, though, how do you know what you can save?

having seen an over abundance of trashed student rentals and chit pits the first 10-12 years, coupled with rocket surgeon gEEkitus as well as regular side by side evals of juices....

I'll say there's not always a way to tell til the wand or scrubber hits the floor

I've seen some I was sure were lost, but restored wonderfully, and some I thought I would be a piece of cake that wouldn't respond to dynamite

Having said that, what helped me most was making time to do all the side by side evals of different juices on the crappiest chit pits.

I didn't have to take anyone's word for what juice de jour was the "greatest evah"

I "knew" what the heaviest hitters were.
and would hammer the chit out of 'em with it and crank the burner to "hiss 'n spit" temps (250+)



..L.T.A.

 

[Hack Attack]

Seriously, though, how do you know what you can save? Do you guys have example pics you can post for me that show something you knew you could save vs something you knew you couldn’t and how you came to that determination?

I inspected a commercial property last week that definitely needs a demo spot done before we know whether it can be cleaned or needs to be replaced, but with commercial I feel like it’s much more obvious. As helpful as you guys have been to me lately, I can’t post pics here every time I have a question. I need to fast-track the learning.

Wear is obviously going to be in the traffic lanes, but it's going to be more pronounced on the pivot points of those traffic lanes.
That's where you will see crushed and distorted fibres that won't look right after cleaning.

Your pics had uneven discolouration in traffic lanes, but not shadowing or excessively crushed fibres on pivot points.

trashed


pivot points have shadowing that won't clean out

 

[hogjowl]

It just comes from experience Darcie.
There still are times when I’m not exactly certain I can restore a carpet, but I don’t ever feel pressure to take the responsibility on myself.

 

[darcie smith]

Wear is obviously going to be in the traffic lanes, but it's going to be more pronounced on the pivot points of those traffic lanes.
That's where you will see crushed and distorted fibres that won't look right after cleaning.

Your pics had uneven discolouration in traffic lanes, but not shadowing or excessively crushed fibres on pivot points.

trashed
View attachment 109932

pivot points have shadowing that won't clean out
View attachment 109933

Thank you. This is exactly the kind of information I was looking for

 

[steve_64]

It's less about what you can save and more about managing customers expectations. As mentioned already.

 

[BIG WOOD]

I still think it might be a bad Dema on that hydroforce. Those carpets are so easy to clean.

 

[hogjowl]

Oh shut up

 

[Dolly Llama]

I still think it might be a bad Dema on that hydroforce.

I got your back, Woody.
It's a legit thought

In particular for a new guy that may not notice the lack of draw .
(Or aware they don't draw above 200 sol temps)

and too, powders in HF don't always get mixed so well .
even worse if there's a metering tip in it

they're tremendously convenient for a one man crew.
but not so reliably consistent

..L.T.A.

 

[hogjowl]

It might be a bad paint brush

 

[Dolly Llama]

It might be a bad paint brush

only if in your hAnds....

..L.T.A.

 

[hogjowl]

 

[darcie smith]

This is one of Scott’s after pics. He used a different rinse and it came out better in some places, still brown in others. She must have been happy though, because she paid her bill and gave him a tip.

 

[steve_64]

Matt's comments made me remember a rookie mistake.
The power of the wand made me over confident about sucking up debris. Bobby pins plug wands up pretty easily.

 

[hogjowl]

This is one of Scott’s after pics. He used a different rinse and it came out better in some places, still brown in others. She must have been happy though, because she paid her bill and gave him a tip.

View attachment 109937

Much better

 

[Hack Attack]

I got your back, Woody.
It's a legit thought

In particular for a new guy that may not notice the lack of draw .
(Or aware they don't draw above 200 sol temps)

and too, powders in HF don't always get mixed so well .
even worse if there's a metering tip in it

they're tremendously convenient for a one man crew.
but not so reliably consistent

..L.T.A.

I tend to grab my pump up before my HF

If I had staff on carpets they wouldn't have a HF

 

[Papa John]

That carpet is so old, maybe it has Jute backing and thats the problem.
Ive learned that when a customers wants a redo- just DO IT. It does no good to explain your side because its only heard as Excuses.
Even if there is no improvement, the customer appreciate the effort.
If there is an improvement, I thank the customer for challenging me to be better.

 

[darcie smith]

That carpet is so old, maybe it has Jute backing and thats the problem.
Ive learned that when a customers wants a redo- just DO IT. It does no good to explain your side because its only heard as Excuses.
Even if there is no improvement, the customer appreciate the effort.
If there is an improvement, I thank the customer for challenging me to be better.

Exactly, that’s a lesson my tech hasn’t taken in yet

 

[Papa John]

Exactly, that’s a lesson my tech hasn’t taken in yet

It would be helpful and proactive if he also did a post walk through inspection with the customer; showing all the remaining spots that didnt responded all well as he would have liked.
When I do this, I also point to my spotting kit and inform them of the varies agents a may have used in my attempts.

 

[BIG WOOD]

I'm gonna be ignant on this. I still thing there's something wrong with the prespray the tech was using.

There's no way using a different rinse could make that much of a difference.

Will you report back to us on the condition of his HF or like Larry said, if there's an undissolved lump of powder at the bottom of the container Please? Thanks

 

[darcie smith]

I'm gonna be ignant on this. I still thing there's something wrong with the prespray the tech was using.

There's no way using a different rinse could make that much of a difference.

Will you report back to us on the condition of his HF or like Larry said, if there's an undissolved lump of powder at the bottom of the container Please? Thanks

It happened Tuesday morning, Matt. The equipment has been used for four other jobs since then, and those four jobs all turned out fine. It’s not that I don’t want to check, it’s just not possible at this point.

 

[hogjowl]

You’re reasoning with Matt

 

[darcie smith]

The point of this thread also wasn’t to determine what the tech did wrong. That’s Scott’s job. My job is to manage expectations for a client when things don’t go the way they should. It’s entirely possible that I shouldn’t have gone out there at all, but the lady was emotional and my tech was shook up, so with 15 years of management experience, I figured I’d better go defuse the situation. I could have just said yeah I’ll send Scott out later. I went because I could talk to the client, build the relationship, assess the tech, and give Scott information. I just wish I could have told her from a more knowledgeable perspective what Scott could do to improve it.

I know I’m a different kind of poster because I don’t actually do what you guys do, so my aim was more to ask you all to share what process you use to determine if a carpet will clean up or if it’s damaged. And I may never be able to learn that without the field experience. That’s fine, was just asking.

 

[hogjowl]

And you really expected us retards to stay on point?

 

[darcie smith]

And you really expected us ******* to stay on point?

Um, no, not really. But I did get two excellent helpful PMs from caring individuals who shall remain nameless

 

[steve_64]

Going back was a great move but instead of telling her what Scott woukd do you just need to be compassionate and assure her Scott will be there shortly to take care of it. You have total confidence in Scott.

The next situation will be different now that the tech has learned this lesson. Until you get a new tech anyway.

You saved a repeat customer. Congratulations. Job well done.

 

[darcie smith]

Going back was a great move but instead of telling her what Scott woukd do you just need to be compassionate and assure her Scott will be there shortly to take care of it. You have total confidence in Scott.

The next situation will be different now that the tech has learned this lesson. Until you get a new tech anyway.

You saved a repeat customer. Congratulations. Job well done.

Thank you

 

[KevinD]

This is one of Scott’s after pics. He used a different rinse and it came out better in some places, still brown in others. She must have been happy though, because she paid her bill and gave him a tip.

View attachment 109937

In all reality your tech probably could have cleaned it 100% and your customer still may have had a complaint.
Your customer was use to Scott and probably expected Scott to show up for the cleaning. She wanted him.
I ran into the same situations sending out techs after years of servicing clients myself.
I also ran into reverse situations when I was off the truck but filled in for a tech that had been servicing a client.
They would open the door and get that glazed look in their eye and Say "Where is John"? He usually cleans for me. I hope you are as good.
I would just answer I hope I am as I am the one who trained John.

 

[darcie smith]

Hey Matt, guess what? Dilution was turned way down on the HF…