how many customers do you have
- Thread starter rcl1006
- Start date
bob vawter
Grassy Knoller
when i sold my business...
i had 1265 STEADY customers....MOST of which would clean at LEAST four times a year ..some more!
PLUS the ones
that came in new!
i had 1265 STEADY customers....MOST of which would clean at LEAST four times a year ..some more!
PLUS the ones
that came in new!
Brian R
Member
rcl1006 said:
Service Monster.....Sign up now.....then sign up for Full Circle to answer your phones.
They both help keep the steady customers ....Steady.
They both help turn potential customers into customers.
Service Monster tracks all this for you and sooo much more.
Full Circle is more than just an answering service.
lust1kiddo
Supportive Member
i dont count someone as a custy unless they call three times
bob vawter
Grassy Knoller
does cleaning for the GRAND CHILDREN of original custys count as steady....?lust1kiddo said:
lust1kiddo
Supportive Member
if they called you three times..if grand pa called once..and grandson called once..they are just warm leads to me. I either have to clean someone three times or get three ref's. They all get the same 5 star service..but its the 80 20 rule that matters
bob vawter
Grassy Knoller
i bow to your most superior equipment and vast amount of knowledge obtained in your
ONE YEAR OF SERVICE!
handdi
Supportive Member
This is our 3rd year
We sent out 700 cards
This is trimmed down to what we feel are our regulars
Some move away etc etc
Takes awhile to get some that's for sure
We sent out 700 cards
This is trimmed down to what we feel are our regulars
Some move away etc etc
Takes awhile to get some that's for sure
bob vawter
Grassy Knoller
handdi said:
3rd year...?
700....not bad 8)
send the very SAME reminder card
four times a year......
AND BTW.......i was ALWAYS calling with the spiel...
"my records show that you're 'bout due.......bla..bla...bla......."
lust1kiddo
Supportive Member
Bob why the personal attack? ..youre not on the beach somewhere after 40 years of business ? You're doing something wrong. And equipment doesn't make money..marketing and good work does. I would put my first years P & L numbers against anyone's. I borrowed 600 to get a used machine and i had pink fliers and 3 gallons of soap. For someone who has NEVER cleaned before..i did fantastic.
Mike Draper
Member
- Joined
- Jan 13, 2008
- Messages
- 4,402
put them against mine. -20K first year!! 8)
bob vawter
Grassy Knoller
lust1kiddo said:
if you think that was a personal attack....
you havn't been here long.....
OK not in alphabetical order...
i'll TRY to answer yor question...
1.....one year
B....$600 machine
3....soap
finally....your equipment IS the most important thing you own.....
cuz i don care HOW MUCH determination you got....
it ain't gonna clean carpet correctly
BTW....i was IN business OVER 40 years and sold my bidness.......NOW i BUILD the best damn Truck Mount on the planet........
Mike Draper
Member
- Joined
- Jan 13, 2008
- Messages
- 4,402
bob vawter said:lust1kiddo said:
if you think that was a personal attack....
you havn't been here long.....
OK not in alphabetical order...
i'll TRY to answer yor question...
1.....one year
B....$600 machine
3....soap
finally....your equipment IS the most important thing you own.....
cuz i don care HOW MUCH determination you got....
it ain't gonna clean carpet correctly
BTW....i was IN business OVER 40 years and sold my bidness.......NOW i BUILD the best damn Truck Mount on the planet........
You build the Judson Truckmount??? shiteatinggrin shiteatinggrin
bob vawter
Grassy Knoller
No i don't.......Les does....and i believe that his slide-in units are the best slide in machines being built right now.......HOWEVER i.......feeling that the Direct Drive is a another system to consider when chosing a TM........build the Steam Genie 47 Direct Drive! somewhat amus
lust1kiddo
Supportive Member
here is the thing bob...i don't have any questions. I only have my own experience that's it. Fabulous for you that you build the best truck mount..thats very admirable....like a little bit, maybe somewhere on Gods green. I dont believe in power washing carpets with those things, and they're definitely not going to let you in to the Dakota with that he haw outside. The right mix of chems will do the job right. Thats how roll..and I need a porti to get into those old brownstones. Point is, please dont take my inventory..because I'm thoroughly not impressed with you. I'm happy, I have the best life..this business is a ******* breeze compared to others I have had..and I'm done with this conversation. ok Pal?
Mike Draper
Member
- Joined
- Jan 13, 2008
- Messages
- 4,402
Damn Bawb, you got served "G"!
Becker
Member
I think lust1 would be a good ad writer. Or greeting cards. Or obit writer. Or sing writer. Carpet cleaning is not your calling.
joe harper
Member
lust1kiddo said:
CarFuL...bAwB is a MEAN old bAstuRD.... :shock:
Why don't you fly to MicHigAn...?
You could RIDE his BUS.... :idea:
He will show you HOW HE ROLLS...... :mrgreen:
f]http://www.youtube.com/watch?v=hVBxKWvqEjUf]
Brian R
Member
Cocky bastard for a year in service.
Simmer down junior. !gotcha!
Simmer down junior. !gotcha!
bob vawter
Grassy Knoller
have we considred...........a Walmart Greeter!Becker said:
bob vawter
Grassy Knoller
DAMN he's leakin'......HARPER said:
bob vawter
Grassy Knoller
WTF is a he haw...an' WTF is it outside?
Mikey P
Administrator
Bawb, I dont think I would be messing with a guy who specializes in Amagansett/Madeline Weinrib Rug Cleaning, he'll flatten your ass with those ninja skills.
Zee
Supportive Member
Dude.... Lust1- I think bob forgot more about this business than what you will learn in your first five years. I think you should learn from him and others that KNOW that a truckmount is not a "pressure washing/hosing down" the carpet method.
bob vawter
Grassy Knoller
does ANYONE know WTF he jus sED????lust1kiddo said:
lust1kiddo
Supportive Member
Zalan..it was a figure of speech..i think just maybe my NY ass is a lottle too quick for some of you other folks. He was making fun of my machine..its a regular porti..I don't use a truck mount. My point is there is more than one way to skin a cat..and neither BOB nor MYSELF have a monopoly on all the good ideas. Any successful business man will tell you that. I'm not going to assume that just because someone was doing what I am for a bazillion years before me that they are the end all. I totally respect everyone's place until they don't respect mine. And sorry that you guys don't know what The Dakota is..but I am not going to decipher what I wrote. And if you want to call it cocky..than fine. I'm just sharing my personal experience.
S
sam miller
Guest
lust1kiddo said:
Dude I feel You man! I new what the Dakota is who got shot in front of it John Lennon? Brownstones it's like any apartment or high rise and limited parking! a porty a scrubber and blower and the right chems and training your set.
Personally I like doing residential year round with a truckmount and would never go back to using a portable. But if I were there in Your shoes feeding my family I would do what I had to do. Good luck!
What's that old IICUC Cleaning Pie? Heat, Time, Mechanical action Ie scrubbing, Chemicals, Where ever You lack in the pie you increase somewhere else.
No heat? scrub chemy's and time.
S
sam miller
Guest
ooops almost forgot number one Vacuum first! finish with a blower and give customers shoe covers and remind them hard surfaces are slippery.
lust1kiddo
Supportive Member
Whole thing started about me saying that unless someone calls three times they arent a client. When I go to someone's house and they havent had there stuff cleaned in 5 years..and thats how they want to do it, then they are NOT a client. If I go do the upholstery, then 3 months later they call me to do the rugs..and pass my name to someone and THEY call me..then the original person is a client..until then they are just warm leads. I do the work the same no matter what, but someone who calls once every 7 years is not a client...just my opinion.
