How many using Service Monster are utilizing the customer signature capture?

[clean image]

If you have employees, how has the transition from paper to customer finger signing been?

what device are you using?

I have ipad mini with LTE, i am going to test with a couple employees..

Also, not sure when this new SM mobile update is coming out, and if then it is going to be different procedure.

I have learned once a procedure set in motion, hard to stop the inertia.

 

[jkowalski]

Mobile3 is native iOS and Android so yes the process is different. After you see mobile3 you'll never log in to mobile2 again.

 

[Papa John]

I did not know SM had that feature now... thanks for the post Ill check it out.
btw-- I've had SM 2 or 3 years now.

 

[Russ T.]

Mobile3 is native iOS and Android so yes the process is different. After you see mobile3 you'll never log in to mobile2 again.

THIS is what I've been waiting for!

I can't wait. When will the app be released?

 

[clean image]

OK, so I should wait....

When is Mobile3 going to ready?

 

[jkowalski]

Preview at The Experience then beta from SMUG then full release. Guessing October.

 

[Mikey P]

Joe can you tell us about the new email feature?

What if I want to have two email addys to receive responses?

 

[jkowalski]

It allows you to use your own SMTP mail service. We set one up for you by default. Everyone uses the same SMTP with different reply addresses so you can do it. I would question the why, through.

 

[hogjowl]

I can't get the mail.bellsout.net SMTP to work.

 

[jkowalski]

I'll have Alex take a look tomorrow.

 

[Mikey P]

Ill call Pinky tomorrow to get low down..


Thanks Joe


See you soon

 

[WillS]

Why would you need to setup an SMTP? When you click to email a receipt, etc. in SM, it automatically puts your email address in the From: line.

 

[hogjowl]

OK ... it's tomorrow ...

 

[jkowalski]

Did follow Alex's instructions he left you in SMUG?

 

[hogjowl]

Did follow Alex's instructions he left you in SMUG?

What?

 

[jkowalski]

http://www.att.com/esupport/article.jsp?sid=KB401570&cv=804

 

[jkowalski]

http://www.serversmtp.com/en/smtp-bellsouth

 

[hogjowl]

http://www.serversmtp.com/en/smtp-bellsouth

Yeah, I found that all by myself. That's the info that wouldn't work

 

[clean image]

Joe,

Since you know the capabilities of mobile3

Can you tell me if I am going to have better employee-customer interface/experience with a IPhone or a Ipad Mini, using this "new" SM mobile3?

Mind you, we do a lot of stone work, so we have more detailed work orders than a carpet job has.

 

[jkowalski]

Joe,

Since you know the capabilities of mobile3

Can you tell me if I am going to have better employee-customer interface/experience with a IPhone or a Ipad Mini, using this "new" SM mobile3?

Mind you, we do a lot of stone work, so we have more detailed work orders than a carpet job has.

Indeed. If you're at the show come check it out tomorrow! If not, get in the beta by being a ServiceMonster User Group (SMUG) member. If not, we'll start ringing the bell after beta. Look for it around Halloween.