Every one needs to watch this video:
1. It reminds you that employees do things to cost you money and you need to watch out for those potential issues. Almost everything he described in wasted time, theft, equipment abuse, and "pocketing cash" are carpet cleaning and restoration company problems too.
2. It reminds you that we get the employees we deserve. His attitude and language speak volumes about what the work atmosphere is like there. I cannot imagine that his customers that are worth "$1000.00" to him are treated as well as he'd like.
I say this because I doubt his employees have any degree of loyalty or desire to do much more than what the job asks of them, if that.
They're just "pricks" that "screw off" and steal, after all.
People live up to what you expect of them, and live down to what you suspect of them.