Is there an easy way for customers to leave reviews.

#31
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Angela Buckendorf
Biggest thing we've found is to ask ask ask, especially when the customer is at their happiest. I also send an email request with a link straight to our review pages on Google and Facebook. I've found that if you give them a choice between two review sites, the number of reviews received tends to go up. I can't explain why it works, but I've done it at several companies with the same result.
 
#36
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Carl Maddock
Those with success, are you offering initiative incentive?

Watched video from SM, Joe, and he suggests the if they give you 5 star, it goes to google, Facebook, 4 and under goes to your admin.

Anyone care to post some examples.

Thanks
 
Likes: Beeks
#37
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J.R.
Those with success, are you offering initiative incentive?

Watched video from SM, Joe, and he suggests the if they give you 5 star, it goes to google, Facebook, 4 and under goes to your admin.

Anyone care to post some examples.

Thanks
The review follow up email with 5 star rating option is one of our main avenues of getting lots of reviews. Ill be sharing at Mikey's Fest how to DIY a form. Just like you mentioned they click on the 5 star it goes to the platform they found us on, if the select 4 or less, brings to our contact page so they can give us feedback.
 
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#39
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Angela Buckendorf
Sometimes it takes a couple of asks. Never send one email and consider it done, always send a follow up reminder a few days later. I'd also add a link to leave a review in other emails, especially if you are using them to follow up and ask how their carpets are doing (to generate more business).

It's like other types of marketing - third time's the charm.
 

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