Is there an easy way for customers to leave reviews.

[Angie Aztec]

Biggest thing we've found is to ask ask ask, especially when the customer is at their happiest. I also send an email request with a link straight to our review pages on Google and Facebook. I've found that if you give them a choice between two review sites, the number of reviews received tends to go up. I can't explain why it works, but I've done it at several companies with the same result.

 

[Lynsey Blackburn]

I usually share the facebook business page url along with google listing. They leave their valuable feedback on these listings

 

[Katy_Master Kleen]

We have a standard follow-up e-mail that we send to our customers, in the e-mail we include our google business link. The link takes them directly to our page where they are easily able to leave a review.

 

[jmo]

We email a link and have had great success with that. We went from like 8 reviews to about 67 in about a year.

 

[Mikey P]

Maybe these email requests need a huge font, because our results are pitiful when the request and like come along with the receipt

 

[clean image]

Those with success, are you offering initiative incentive?

Watched video from SM, Joe, and he suggests the if they give you 5 star, it goes to google, Facebook, 4 and under goes to your admin.

Anyone care to post some examples.

Thanks

 

[Beeks]

Those with success, are you offering initiative incentive?

Watched video from SM, Joe, and he suggests the if they give you 5 star, it goes to google, Facebook, 4 and under goes to your admin.

Anyone care to post some examples.

Thanks

The review follow up email with 5 star rating option is one of our main avenues of getting lots of reviews. Ill be sharing at Mikey's Fest how to DIY a form. Just like you mentioned they click on the 5 star it goes to the platform they found us on, if the select 4 or less, brings to our contact page so they can give us feedback.

 

[jmo]

That’s what we do.

 

[Angie Aztec]

Sometimes it takes a couple of asks. Never send one email and consider it done, always send a follow up reminder a few days later. I'd also add a link to leave a review in other emails, especially if you are using them to follow up and ask how their carpets are doing (to generate more business).

It's like other types of marketing - third time's the charm.