It's frustrating and my business is suffering

[steve_64]

What's your kickback?

A free month...

 

[SamIam]

As we know, when you "called me out" I have some pretty bad reviews. Nearly all of them from 1 employee who should have been fired. I choose not to. Perhaps my mistake, but he has changed and is getting better reviews.
We have gotten better since we got the 360ibh.
These might be some of the causes:
There are other companies with lower minimums.
We moved our office out of SF and into next town over.
Super Agents has taken on more customers, and our calls are going to VM, especially if they are short staffed.
Cost of living in SF is very high.
People seem to be waiting longer in between cleaning.
People are leaving SF or breaking up; being replaced by younger millennials who shop buy price alone.

You already know this we’re in a now mentality world!

If a living being doesn’t answer the phone your most likely loosing the new customer prospect!

Repeats will always be more patient!

 

[SamIam]

I decided to take over the phones today.
Booked 8 jobs which was 100% closing rate of bonafide calls..Or 53% if you add the calls from telemarketers.

Well there you go!

 

[steve_64]

I did a next day job this week for $475 where one of the first things the lady said was I'm not sure I can afford you. After talking with her on cleaning day she said it was the Google search and website that made her feel that way.

She was moving in as I cleaned.

 

[randy]

I decided to take over the phones today.
Booked 8 jobs which was 100% closing rate of bonafide calls..Or 53% if you add the calls from telemarketers.

I have learned the hard way that answering the phone is the most important function. A guy would be better hiring soomeone to do most of the cleaning while you prespray & answer the phone.