Lost another one

[steve_64]

Just booked a job from the grandson of a long time time customer who passed away.
I've had so many pass over the years. Last time I was there I was worried she wasn't going to be around much longer.
It's getting easier to see the signs. As soon as he gave me the address I knew who it was and was able to share some personal things I knew.

Do you talk about personal things to customers in these situations or do you keep it more professional? I've done both and when I don't sometimes I feel like I should be more personal.

 

[Steve Lawrence]

I generally stfu because I am so out there I always put my foot in my mouth.

 

[Cleanworks]

Just booked a job from the grandson of a long time time customer who passed away.
I've had so many pass over the years. Last time I was there I was worried she wasn't going to be around much longer.
It's getting easier to see the signs. As soon as he gave me the address I knew who it was and was able to share some personal things I knew.

Do you talk about personal things to customers in these situations or do you keep it more professional? I've done both and when I don't sometimes I feel like I should be more personal.

Depends on how well I know them. Sometimes they don't want to hear anything sometimes they do.

 

[steve_64]

I generally stfu because I am so out there I always put my foot in my mouth.

That's how I've been too lol. I handled this one real well.

Probably because I was thinking about her not to long ago. Hadn't heard from her and was wondering if I ever would again.

I've been slow.

 

[steve_64]

It's funny too, so many times I start thinking about customers I get a call from them. I wonder if I sense them thinking about me.

I've even told Genny about people and they call sometimes same day I'm telling her about them.

 

[jcooper]

It's funny too, so many times I start thinking about customers I get a call from them. I wonder if I sense them thinking about me.
I've even told Genny about people and they call sometimes same day I'm telling her about them.

Yep, me also.

Weird...

 

[hogjowl]

It depends on them (if they start it) , how busy I am, and if I’m pissy or not.

 

[Hack Attack]

What I dont like is when they say I wont need your services next year i'll have dropped off the perch by then... its been 3 years she keeps saying it

 

[steve_64]

What I dont like is when they say I wont need your services next year i'll have dropped off the perch by then... its been 3 years she keeps saying it

You don't clean for Vawter do you.?

 

[Old Coastie]

I had to tell Mrs. Coastie that Dorothy (her friend of 39 years) died Saturday, in a California nursing home.

She had the pink blanket we sent for Christmas, but her son donated it to the home. That is good.

 

[bob vawter]

You don't clean for Vawter do you.?

Steve. ..Don quit your day job....