Dolly Llama
Number 5
Few people like someone who makes them feel stupid, and no one wants to do business with someone who makes them feel that way.
I compare it to the guy at the party that tells someone he got "ripped off" by paying too much for a car that he "could have gotten cheaper". No one likes that guy.
Your job is to assure them that you'll give their floor the best of care.
eeyeahbutt, when has Mike ever learned when to keep his mouf shut...
..L.T.A.