a number on your caller ID that you don't know called but didn't leave a message. do you call them back, introduce yourself and say that you see that they called your number and could you be of any service to them? maybe they dialed the wrong number?
Missed call on your Biz line...do you ever call them back?
- Thread starter Derek
- Start date
Shane Deubell
Supportive Member
- Joined
- Jun 30, 2011
- Messages
- 4,052
First i google the number to see if its a scammer.
If legit then HELL YES, track down every lead like a pit bull.
If legit then HELL YES, track down every lead like a pit bull.
Shane Deubell
Supportive Member
- Joined
- Jun 30, 2011
- Messages
- 4,052
Have to get over those feelings if you want to sell jobs.
Don't take every single prospect so personal, its just business.
Don't take every single prospect so personal, its just business.
Desk Jockey
Member
They called you first, its not cold calling. You're just making contact with someone who tried to reach you.exactly what i do...i feel like a stalker tho!
Apologize for missing the call and ask if you can help them now.
Desk Jockey
Member
Tell him that was yesterdays price......today had he waited, it was going to be 50% off.
That's why you were calling him to inform him of the sale...........BUT since he got it taken care of never mind about the sale!
That's why you were calling him to inform him of the sale...........BUT since he got it taken care of never mind about the sale!
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If the number is local I return it right away, and then they get to listen to my truckmount screaming in the back round while we set up their apt.. If I miss a call for some reason, and they don't leave a VM I will call them asap. My regulars or referrals know that if they leave a message I will get back to them that day.
SamIam
Member
Same ^
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Lars
Member
You Know it! I work hard to get that phone to ring. Converted a lot of those calls in to jobs
TomKing
Supportive Member
I am with Shane
We return any call that comes in.
Hi this ______ from Sani-bright Carpet Cleaning we were busy helping another a customer. I am sorry I missed your call. How can I help you.
What is your average customer acquisition cost?
Mine is $33.70 for the last quarter.
So if you don't return calls you are driving you cost per customer up.
If you did this 2 times per week. Average sale $250 $500 week X 4 $2000 per month. $24,000 per year.
You really do that well that your fear of calling let's you give up that much gross revenue.
I personally don't like to leave money laying on the ground.
We return any call that comes in.
Hi this ______ from Sani-bright Carpet Cleaning we were busy helping another a customer. I am sorry I missed your call. How can I help you.
What is your average customer acquisition cost?
Mine is $33.70 for the last quarter.
So if you don't return calls you are driving you cost per customer up.
If you did this 2 times per week. Average sale $250 $500 week X 4 $2000 per month. $24,000 per year.
You really do that well that your fear of calling let's you give up that much gross revenue.
I personally don't like to leave money laying on the ground.
Steph does, I was always too intimidated/ lazy when I answered the phones (I'm glad she does it now!)
bob vawter
Grassy Knoller
uhhhh Chris...isn't she a little busy right now....?
what's the word?
what's the word?
exactly what i do...i feel like a stalker tho!
you and Shane do the same thing as me
WillS
Supportive Member
I will always call a missed call number back! Any missed call is missed business. I try to call them back within 5 to 10 minutes so they don't go calling other companies. Very important!
Papa John
Lifetime Supportive Member
2 weeks ago I had to answer the company phones because my CSR was on vacation.-- I would call back some of the missed calls if I had time-- about 30% of the calls were spammers. I didn't realize how busy the phones got at times and it was exhausting.. but at the end of the day I had booked more jobs then my CSR ever did. we were so busy that I had to go out and run a route also.. trying Do both CSR and CCleaning was nearly impossible that I had to do "Triage booking"-- That's where I threw up my arms and said- F***k it!-- If you don't leave a VM then I don't need you either... Thank God I had Fittlebug to help with the bookings--- All those years of "kissing ass" for the customer have paid off..
Robert Kiyosaki Taught in his books-Rich Dad Poor Dad- " If you work for money-- you will never be rich"-- Robert went from "homeless" to Multi-Millionare.
When you are growing your business in the early years your goal should not to make money-- but to make "cheer leaders"-- once you have enough "cheer leaders"- then you can start to make money...
Robert Kiyosaki Taught in his books-Rich Dad Poor Dad- " If you work for money-- you will never be rich"-- Robert went from "homeless" to Multi-Millionare.
When you are growing your business in the early years your goal should not to make money-- but to make "cheer leaders"-- once you have enough "cheer leaders"- then you can start to make money...
