MP3 Recording of customer asking me about OXY Magic .

[ACE]

http://www.acesteamclean.com/call17966556.mp3

This is a Cleaning Service Express Call. They advertise for you on the net with a local phone number and forward the calls to you. They send me transcripts of the calls and mp3 files. Most of the calls are dead ends or asking about services I don’t do. I think I’ll cancel the service. This Geezer cost me $10.00 :x

 

[Desk Jockey]

You got $10.00 worth of his time. :shock:
Man that dude was a turd, an old turd. Was that Bawb?

It didn't sound good from the begining, I'd have cut him off quick and got to the chase. He's the kind that books several companies and they all show up because he could remember their name or number. :roll:

 

[handdi]

well dang mike
sell the guy tell him he will get the best cleaning the industry has to offer
and u stand behind this claim
i would pay 10 bucks for a lead like that and prob close 80 percent of them

 

[Bob Foster]

You were pretty low keyed through the call and never attempted to over explain things to him. My read on him was he was skeptical and he didn't want a big sales pitch.

The one thing I would have asked about was what his concerns were about that carpet or previous carpet cleaning he had done. (Left soaking, poor removal of soil, etc). Based on his remarks it sounds like he's had previous cleanings where the carpet was left too wet.

It sounds like it needs a scrub and time on a few stains.

I think he will call back to confirm.

80% of the time I would book a call like that.

 

[Mikey P]

I could not find a better example of why a owner operator should be using full circle

Mike you suck on the phone.

 

[Desk Jockey]

The guy was a price shopper looking at one of Robison's whole house flyer for $89.00.

He probably sh*t when Mike told him $400.00.


He would have had a stroke when I told him it would have been $900.00 for us to clean his house.

Dump him fast when he's not target client's market.

 

[Connor]

Reminds me of Ned.


1]http://www.youtube.com/watch?v=y1ucGpqqYhE1]

 

[Ken Snow]

Re: Re: MP3 Recording of customer asking me about OXY Magic

I could not find a better example of why a owner operator should be using full circle

Mike you suck on the phone.

I was thinking the same thing- you sound very nice Mike but need work on bringing calls to a conclusion.

Sent from my DROIDX using Tapatalk

 

[ACE]

Trying to sell a customer your “exclusive” process over the phone is lame. I don’t need Full circle. Most of my calls are referrals who know they want to use me and will leave a message if I’m busy. I defiantly am not excited about driving out to dipshitville so I can work for that old geezer. The call came in about 7pm and I just let him babble because it was mildly entertaining. Trust me, I know how those old hillbillies think and the second you start selling they start using your words against you.

 

[renegade_cowboy]

You mind if i use the recording next time I throw a party..?

Everyone takes a shot each time you same "um" . Probably get a 1/3 of the way through before they start dropping like flies..

shiteatinggrin

 

[Jamesh921]

Hey ACE,
Have you checked your profile? Mine was hacked a couple days ago. It looks like yours has been hacked too.

 

[ACE]

You can um, Ivebeensold go **** yourself Brent.

 

[Mikey P]

I had no idea the Nile river ran through Kansas ..

 

[ACE]

I had no idea the Nile river ran through Kansas ..

You’re as clever as you are charming.

 

[Bob Foster]

:roll: Sometimes its a cruel cruel place....


But ya got to know that this crap was going to come back from your post.

 

[sam miller]

http://proschoice.com/html/oxygen_release_emul.html

He asked about a steam matic steam machine? and what equipment You had.

Also Tell them what You do for the Money.

We do a 7 step process

Pre Vac Pre spot pre scrub

offer airmovers to speed dry the carpet
5 TO 6 HOURS OUCH!

Of course I've answered phones forever and a day and my wife takes my calls unless it get to technical. Then she has me call them back.

Still its funny he called You looking for someone else.
Sounds more like You didnt want to go to where he was?

I know if it gets to far away I'll just blow it off.