hogjowl
Idiot™
Customer told me these came back up after the last cleaning.
My dog doesn't pee in the house
- Thread starter hogjowl
- Start date
Customer told me these came back up after the last cleaning.
Mikey P
Administrator
And that face to face moment when they are either outright lying to you or are admitting that they are complete idiots, is when your true professionalism get to shine..
So what did you say?
So what did you say?
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hogjowl
Idiot™
It's a rental, so I just agreed and billed the property manager.
Mikey P
Administrator
How boring..
hogjowl
Idiot™
What would you have done?
Blame it on Rob?
Blame it on Rob?
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
I tell them I know the difference between wick backs and fresh spots. I AM the professional afterall.
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,568
- Name
- Jim Pemberton
This is not a new problem. When I was a young teen my father had a customer he recently cleaned for insist their dog didn't urinate in the house and that the new spots where something else.
He just said: "It might not be your dog, but it is urine. Perhaps you have very large mice?"
His humor escaped her, but even though he lost the customer, he got a good laugh from it.
He just said: "It might not be your dog, but it is urine. Perhaps you have very large mice?"
His humor escaped her, but even though he lost the customer, he got a good laugh from it.
hogjowl
Idiot™
WELL THATS IT!
Tell him I'm not reading ANYMORE of his emails on how to keep customers!
Tell him I'm not reading ANYMORE of his emails on how to keep customers!
Wow, I did not think your Dad had it in him... Just like I did not believe the Admiral had the ability to not voice his opinion. A moisture meter stuck in the pee pee would have been interesting...
My preconception of the world has been shattered.....
My preconception of the world has been shattered.....
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,568
- Name
- Jim Pemberton
WELL THATS IT!
Tell him I'm not reading ANYMORE of his emails on how to keep customers!
He was only about 40 at the time, give him credit for maturing just a bit since 1972
ronbeatty
Member
I completed a job yesterday for a customer who was 89 and somewhat forgetful
. Before I started I called Her son who scheduled the job, but lives in Texas. I informed him that there was little chance that I could improve the condition of the carpet in any meaningful way so it would be better for me to just continue on to my next appointment. He disagreed and said he would like it cleaned. He said his mother did not believe the dog was going on the carpet. There was not a spot the dog had not hit, what a day
. Before I started I called Her son who scheduled the job, but lives in Texas. I informed him that there was little chance that I could improve the condition of the carpet in any meaningful way so it would be better for me to just continue on to my next appointment. He disagreed and said he would like it cleaned. He said his mother did not believe the dog was going on the carpet. There was not a spot the dog had not hit, what a day
Mikey P
Administrator
With Coit, in a very similar situation as Lee Pemberton's, I suggested that it must be her live in elderly father, if not her (obvious) pets.
Management wanted to talk to me what I got back to the office...
Management wanted to talk to me what I got back to the office...
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Nate The Great
Member
It's bad when they still have the turds laying there and they're still denying that the was there pet........
I rarely do the taste test, but these are the moments my professional levels shine......
I rarely do the taste test, but these are the moments my professional levels shine......
Cleanworks
Moderator
Rarely? But do sometimes?It's bad when they still have the turds laying there and they're still denying that the was there pet........
I rarely do the taste test, but these are the moments my professional levels shine......
Nate The Great
Member
Keep some Rasinette's in your pocket just for those instances....... You will clean up the barf they spew out also.........
ruff
Member
Isn't it the perfect time to charge for the cat scan and lab report?
Brian H
Member
"Not only did the spots come back, they moved!!!"
I have heard that one more than once.
I have heard that one more than once.
Cleanworks
Moderator
Keep some Rasinette's in your pocket just for those instances....... You will clean up the barf they spew out also.........
So, did the guy who gave him dog shit survive?
Larry Cobb
Member
Obvious identification with a strong UV light will allow you to charge for the urine treatment Cat photo:
:
:
Cleanworks
Moderator
Those guys were hilarious. Does Tommy still live in N. Van?
Spurlington
Member
Be nice to mention no follow up or redo when working with urine issues.
Ill help you dilute it .. but with no guarantee and Ill come back as many times as youd like for a small fee.
I cant stand customers that hold you liable for their own issues !!
Ill help you dilute it .. but with no guarantee and Ill come back as many times as youd like for a small fee.
I cant stand customers that hold you liable for their own issues !!
West Van. Met him and his character isn't much of a stretch.
Jack Zipper Zerkie
Member
Yep I had one that blamed the crap on the carpet on his dog, surprise no dog and I returned many times and never said anything remember it's shit no matter where it came from and it paid the bills jz.
Nate The Great
Member
Looks like you almost had Mr. Peanut drawn...... I can write my name in cursive...... When I get your backlight I'll light it up.... I mostly do it at friends houses or hotel rooms while my roommate is sleeping........ Gotta get your money's worth.....
@Desk Jockey
Mikey P
Administrator
Everyone needs a Cobb light.
