Pro Carpet in an Action News Report!

[Mikey P]

I really just don't see the difference between you and cole......

Would you let one of Cole's guys unattended in your home?

 

[FredC]

I really just don't see the difference between you and cole......

Would you let one of Cole's guys unattended in your home?

Yes...with the same electronic supervision that Harpers guys would have. I'm leery of anyone in my home. Harp says most of his custies are repeats. The same tech over time may ease my mind a little....maybe....but the same could, although less likely, apply to cole

I have the same "remedies" available in both situations


Do I think I am more likely to have issues with Cole's subs? ....maybe....



Some realities can't be escaped.............


So I hide the money, drugs, dildos, illegal immigrants, porn, and servers


some precautions should be taken no matter how much perceived "trust" there is.....if for no other reason but to remove temptation.......how do I know Harp's kid isn't searching every medicine cabinet he comes across for OXY? cause he dresses nice? cause he charges more? cause he says "yes sir"? Cause pain clinics are a dime a dozen in FL? Cause his daddy has nice equipment, a nice house, a well fed goat, and good taste in the wasted girl friends of his son he chooses to photograph?





.......and again....I do not think that Cole's subs do/can provide the same level of service as Harper

 

[FredC]

on the medicne cabinet thing...........

it isn't always about the level of pay an employee may enjoy.......I've caught a 25 year old kid making 60+k a year doing resto taking pills from a custie......and not even cause he took them (regular test)....but cause his GF did


on the same note a kid watching youporn on a custie's computer......60k a year down the drain....something he will never see again with his HS diploma


and many more....


all, long term employees, background checked and drug tested....unless you are there or they are otherwise busted when the opportunity presents itself



you just never know...............

 

[FredC]

Just another tangent...


I see a lot of the same f'rs bashing cole in threads talking about employment and the economy.....

How many people are you putting food on the table for....besides yourself and maybe your kids?


"I like being an owner operator" :roll: What choice do most (there are exceptions) of you have? You've squeaked by with just enough skill beyond cleaning to provide for yourselves and maybe a part time helper. hey....I'm not hatin'.... I did the same thing but have since moved on.....just don't kid yourself


I can respect cole....he used the skills he has...and recognized those he doesn't to build a successful business..........

forgive me if I ignore the opinions of those that talk shit while doing nothing that benefits anyone other than themselves...selfish bastards :roll: !gotcha! shiteatinggrin



and yes I employ people so stfu

 

[Mikey P]

nice tangent, well done.


btw, I employ 4 people full time, two of which are my kids that live on their own, all 4 of them could only afford to hire Cole.

 

[Brian R]

I've only made $1000 just carpet cleaning on one house in my glory career. And it was the biggest house I've ever seen.

We are all sqft cleaner whether we like it or not. If you give a $199 whole house special and the house is "too big"...you charge more...Why? Because there was more sqft.


We just word it differently, sell it differently a give the customers a different perspective at the same result.




Back to Cole's bad reviews....What was said earlier and...How many bad reviews do you think McDonald's gets?

Everyone says how crappy they are and how horrible the food is. There have been scams and safety issues etc......Yet they still are one of the biggest resty chains in the world.


I'll take a few bad reviews to be on that level AND still sleep at night.

 

[Bob Foster]

You might be interested in this information

Pro Carpet BBB Customer Complaints Summary

Atlanta 36 complaints closed with BBB in last 3 years 11 within the last 12 months


Advertising / Sales Issues 7
Billing / Collection Issues 2
Problems with Product / Service 27

Tampa 12 complaints closed with BBB since Dec 2010 - 12 within the last 12 months

Advertising / Sales Issues 1
Billing / Collection Issues 1
Problems with Product / Service 10


Here are some of the 275 reviews on the Kudzu consumer review site - that I think most of which are very negative opinions of their service

http://www.kudzu.com/m/Pro-Carpet-21553249/reviews/

1/18/2011
Worst carpet cleaning & tried to bribe me!
We made the mistake of trying a new company simply because they had a coupon that was too good to be true. It was too good to be true. For a real clean, you have to upgrade your coupon which added about $100 to the price. Without the upgrade, you cannot see any difference. They also offered me a free room if I'd leave them five stars on this site. Even with the free room, the amount would still have been well over the amount quoted. Avoid this company and, remember, all these five star review people have been bribed for these wonderful reviews.

1/12/2011
Wort thing for my carpets and furniture
I made an appt for November 20th-no one ever showed:reason-"the girl making the appt did not complete it. New appointment for November 22: Technician arrived on time and was very nice, however did not seem happy I did not want to buy more than I had originally scheduled. He agreed carpets and furniture did not really need pretreatment or spot remover. The sectional had no stains or soiling, but was 2yrs old. The loveseat is heavily used, needed the most cleaning and has dry clean only fabric. The dry cleaning was VERY expensive.
Results: My carpets looked "okay" when the tech finished, but were so wet I could not really tell. When they dried they looked bad/now they look FILTHY in large patches. The love seat that needed dry cleaning looked no different after than before Tech said basically "dry cleaning is basically like vacuuming it". The fabric of the sectional now looks terrible because the tech scrubbed the microfiber so hard he apparently scrubbed it off or "balled" it up. The worst part is that he allowed so much water to pool on the floors it has ruined about 30 sq feet of irreplaceable laminate flooring with swelling of the seams. When I saw all the water on the floor, I tried to hurry and towel it up, but the damage had been done. Floors & furniture were so wet we had to leave the house. Tech said turn temp to 70 degrees; would be dry in 2-3 hours. It took 20 hours for it to dry even with temp/humidity lowered. Will NEVER use this company again!

11/16/2011
Un Professional
the rep. came out and said that he did not have a recept to give me afterward he finish. I was moving out of a home i was leasing. I think he did not want to clean it because i did not fall for their extra cost for spots. total was of time. they use these low prices to try to up sell you. Stay away

11/11/2011
Again, I Never stated, nor was I asked what kind of carpet I have. So, to all reading this, Pro Carpet likes to put words in customers mouths. Just another way to show how SHADY Pro Carpet is. So again, I would read through quite a few reviews and you'll be sure to find a on going pattern. Do NOT believe the estimate you get, or you can just double it and go from there, you might be close to the total cost.

10/7/2011
Ok for the price
I used Pro Carpet because of a special I saw for a whole house cleaning for $94. I didn't expect a high-quality service, so I wasn't disappointed. There was also nothing that made me think, "wow, I'll definitely call them again." The technician was definitely obnoxious, especially when I wouldn't buy any of the "upgrades" he was trying to sell, even making a comment when I declined the sanitation treatment that "it's your health, you're the one breathing it." Overall, definitely just an average experience.

8/19/2011
Please stay AWAY from THEM... "Pro Carpet"
Late, sloppy and didn't finish, What A MESS!!!
Well a subcontractor call said he's 20 min away, but show up over an hour. He started to cleaned at 2pm, but didn't finish the whole house (1700sq small home) and would come back at 8am, which he was late again , Not only did the stains not come up but the house smelled awful. No discount was offered, had to deal with the subcontractor and the office separately.. I was so dissatisfied with their service i had to re-schedule for a different company to redo the house. There will never be a next service with PRO carpet, Staaaay Awwway!!!!

7/31/2011
The WORST
Tripled the price as soon as they saw we were moving out and doing a final cleaning ("heavily soiled"--Riiiight). I told the tech to leave, he got irate, I thought we would have to call 911. I emailed Pro Carpet about this horrible, lying service--no reply. I do note their phone was a 770 area code, so I don't know if it was another franchise or just another location. Bottom line, don't believe any of the hype at the front of this listing. Luckily for us, the landlord recommended another service, and our carpet was cleaned well, and at a lower price Pro Carpet originally agreed to.

7/27/2011
Waste
We called this company to come out and clean our carpet in our apt. The person that came out to clean was nice. However I was shocked when I looked at the carpet when he was done. It looked EXACTLY the same, Every stain, every speck of dirt was still there. The carpet guy said "well those stains will stay because you didn't get the upgraded package". Basically all we got for our money was a wet carpet. We ended up going to the store, getting some Resolve, and getting the stains out ourselves. This was a complete and total disappointment and waste of money.

6/27/2011
Not Worth to Deal with Them
The technician called and said would arrive with 10 min., but it took more than one hour to get the house. As soon as he walked in the house, he want to add all kinds of additional charges. It is not worth to deal with them.

6/16/2011
Late and sloppy
The company promised to arrive between 11:00-3:00. They didn't show up until after 4pm. They "cleaned" the whole house, two floors in 30 minutes. Not only did the stains not come up but the house smelled awful for several days. They called back for a review and I told them how dissatisfied I was. They said, "We'll tell the manager, and you can have 15% off your next service". There will never be a next service.

6/2/2011
This company is a ripoff!
I called Pro Carpet to clean a 3br home, their tech showed up with a small portable unit in the back of his pickup. He looked over the carpet and told me it wasn’t that bad which I already knew. He proceeded to clean the carpet so I thought; after he was done I was told that what I needed was a deep cleaning. WHAT! In other words “I just vacuum your carpet now you have to pay us to clean it.” They called me to ask what I thought of the job, and I told them that I was very disappointed. They then said that since it was only a couple of days since I had the job done that they would schedule their truck to re-clean the carpet. After a couple of days of not hearing from them I called to only be told that I should of asked for the truck the first time. What a rip-off, buyer beware, I will make it a point to WARN all of my neighbors about Pro Carpet.

5/14/2011
Awful customer service
Had an appointment for them to clean carpets today. Waited at home far longer than the window of time they were supposed to show. Someone called and left a message asking if I still wanted my carpets cleaned. Why would I have scheduled a time to have my carpets cleaned if I didn't want them cleaned on that day. Tried to call several numbers. No one answers. Very poor customer service. Will never use again and discourage anyone from using this company unless you want to throw money away.

5/2/2011
Not a Happy Customer
Well, I had an appointment on Friday April 29th. The guy shows up in his jeep Cherokee to clean my carpets. Which are 1 year old. He tried up charging me right off the bat!!!! He said the carpets needed santizing.. Who knew steam cleaning was not sanitary? I paid the extra $10.00 a room because he told me that would get them looking new..Well, he spent alot of time trying to sell me scotch guard at 25.00 a pop in each room.. He only filled the bucket one time for 3 rooms. When they were dried the rooms weren't even clean. I vaccumed the very next day with a brand new bagless vaccum cleaner and was appalled at all the dirt and hair that filled to the top of my vaccuum container. There is NO WAY that they could have done my rooms correct!! I'm not an X employee just a very upset consumer. I made a call on Saturday, lady said I would get a call today on Monday..No call perhaps to busy talking to other upset customers..Thanks for all your help!! NOT Heather Grimes

3/10/2011
Poor cleaning using sub-contractors
We had Pro carpet clean our basement carpet & re-stretch some carpet for us. The tech was friendly enough, but the experience felt very much like a bait & switch. We got upcharged for the room size even though we were very clear on the phone about the size. Also, they didn't remove any stains of any kind. The tech said it was because we only had a basic cleaning and we needed a deep cleaning which was an upcharge. The carpet stretch was quoted at $150 when he measured, but he was able to drop it to $65 after we said "no thanks" because it was about 10 feet worth of work. We allowed him to do it for the lower price, but the job was poor quality. I wish we had used someone else and I would not recommend this company. It's hard to provide consistency when they use sub contractors the way they do.

3/7/2011
Beware of Bait & Switch
I do not beleive all these reviews are legitimate. I say this because no one complained about their Bait & Switch method. I usually clean my own carpets but have been so overwhelmed with work that I had no time. So after calling around, Procarpet quoted me $110 over the phone. Once the tech arrived, he tried his best to up me to a more expensive cleaning of nearly $300 (almost triple the price). I told him I would not pay that and would rather clean it myself (as I have always done in the past) and his response was, "well that's what the Rug Doctors are there for." Then he left without even offering to complete the inital service. What a waste of time! I called Carpet Cleaners of America and they came out on the same day and saved me. Believe me, I would not have mind paying for extra service had I known that up front. They give you a decent price over the phone then Bait & Switch you!

12/17/2010
Unprofessional, rude and racist
Just as other reviews have said, I was initially quoted one price on the phone and that price tripled when all other "additional services" were added on. I don't think the cleaner did more than use hot water for most the work; he only put one scoop of powder (what I assume is soap) in the machine but refilled the water 4 times. During thw work he asked uncomfortable questions and called me "privileged". After the job was done, he implied I was a racist and verbally assaulted another on of the residents on the way out. I may call the police on this guy. DO NOT USE THIS COMPANY. Maybe some of the cleaners are good people, but if you get my guyyou may be in for a lecture.

12/16/2010
Unprofessional and Unethical
We called these people two years in a row based on advertisements that came through the mail and scheduled cleanings. Once they arrived at hour home, it was clear that these people are con artists who come hoping that you buy the additional useless services they offer. When you decline, they become visibly upset and unprofessional. One time, our children were watching and were upset by the interaction. Both times, they arrived in personal vehicles with no visible cleaning equipment. Both times, we sent them back packing.

We have noted their name on our refrigerator now. NO PRO CARPET. Because, when they come to your house, carpet cleaning is not all they have in mind.

12/15/2010
'It sucked & I want my money back'
There was no visible difference between when I vacuum the carpet with a standard vacuum and what was done when Pro Carpet vacuumed. We even paid for a special package that advertised to deodorize and remove any stains. I don't feel anything more than water was sprayed on the carpet. I was not satisfied with the results or lack of. It was a waste of time and money. I was blatantly robbed.

I got too pissed off to look at all of them and there are plenty of reviews worse than the ones I copied here from the review site.

So here are some suggestions for you Brian and anyone else who doubts my personal opinion.
Go to the website, count the number of reviews, figure out what percentage of them are negative. Next look for any other carpet cleaning company in Atlanta and compare the same numbers and then do the same in Tampa.

http://www.kudzu.com/m/Pro-Carpet-21553249/reviews/

But if you choose to do so please keep in mind this gem a of a review.

1/18/2011
Worst carpet cleaning & tried to bribe me!
We made the mistake of trying a new company simply because they had a coupon that was too good to be true. It was too good to be true. For a real clean, you have to upgrade your coupon which added about $100 to the price. Without the upgrade, you cannot see any difference. They also offered me a free room if I'd leave them five stars on this site. Even with the free room, the amount would still have been well over the amount quoted. Avoid this company and, remember, all these five star review people have been bribed for these wonderful reviews.

 

[Brian R]

Yeah, because that's how I want to spend my time...worrying about other company's reviews....I spend enough time on Mikey's Board discussing it.

Oh, and IDGAS. :mrgreen:

 

[sam miller]

Sq ft pricing per room pricing it all comes down to averages.

I usually see 1 to 2 heavily soiled rooms outta of 5 areas some bed room We only clean open areas. So I'm happy getting $ 150.00 to clean that house.

I'll use Werner logic, I've Cleaned for over 30 years and I seen what comes out of a carpet!

We all have cleaned for a meticulously clean person and when we drain the water it is a lot clearer then the nasties. So does level of cleaning and pricing revolve around soil load and actual labor involved, or averages? I can see if you go to each job and bid prior to performing a service You can see what your up against.

But how many of us have actually looked at a carpet then went to clean it and realized were in for a real
fight?

Sometime setting up and testing the clean ability would give a truer idea of what's involved and how to charge!

I admit that's rare seeing we look at carpet all day and can usually tell quickly what's in front of us.


---
I am here: http://maps.google.com/maps?ll=34.415975,-119.696221

 

[truckmount girl]

I just believe in treating other people the way I would want to be treated, or preferably, better than I would want to be treated. I always tried to do the best job I possibly could at a price that was fair to both the customer and myself. I wasn't looking to get rich, just pay the bills. I also believe strongly that if your community is supporting you and your family, you owe it to them to support them as well. Buy local, support small businesses, etc.

I live in a blue collar retirement community. I began to notice that there were seniors slipping through the cracks. Most were living alone, in poor health, some having a bit of dementia, no family, or no involved family. As their health deteriorated, so did their living conditions. These people could not afford a good cleaning, many of them didn't even realize they were living in filth. I called our local Meals on Wheels and asked them to call me when they noticed someone living with badly soiled carpets who was not in a position to have them done and I would do them for free. Why? Well we have to care about one another, we have to take care of our world and our community. Our job on this planet is not to acquire the most toys before we die but to make life better for all.

Even when we established GreenGlides, our prices were higher, but we sourced all of our manufacturing labor locally, we bought through local suppliers, we had a policy from the outset of giving away glides to those over 60 who still pushed a wand themselves, to those with illnesses or injuries who would be out of business if they didn't have a glide.

Outside of the working world we were foster parents, I was a CASA http://www.casaforchildren.org/site/c.mtJSJ7MPIsE/b.5301295/k.BE9A/Home.htm , I do animal rescue. I may not have been able to give my children college educations, but I think I gave them something more important, the sense that we are all responsible for each other and the other living things we share this planet with. That it's much more important to roll up your sleeves and do something personally, in some small way, whatever you can do, whatever you are good at, to make the world a better place, than to just throw money at the problem without following through with action.

Someday it may be you, or your family member who needs to receive the kindness of others. No matter how well you plan, invest and budget, we are all vulnerable to forces outside our control.

I think I have gotten a bit off track, but my point is, if you treat everyone, from your customers, employees, employers, and even sub-contractors the way you would want to be treated, you will rarely run into problems, complaints will be few and far between and advertising, coupons and marketing will be a tiny percentage of your COB because word of mouth and referrals will do all of that better and for nothing. Don't let your ambitions and your competitive nature ruin your humanity and compassion.

Take care,
Lisa

 

[joey895]

So Fred, I value your opinion so what do you think of ProCarpet use of Sub-contractors? Do you think he is skirting the law? Do you think his use of sub-contractors gives him an unfair advantage over someone who is following not only the letter of the law but also the intent of the law?

Sent from my ADR6300 using Tapatalk

 

[sam miller]

Nice post Lisa I agree


---
I am here: http://maps.google.com/maps?ll=34.417695,-119.696844

 

[Ken Snow]

Well said Lisa- that is how I ry to live my life and encourage my employees to as well.

 

[joe harper]

You guys DO...realize ...Greg is loving this thread.... !gotcha!


It amazes me how Cole & I are always set @ different ends of the spectrum... :roll:

I have invoices where Greg's company's INVOICE is higher than ours.... :shock:

We have mobile homes that are our minimum $125.00 for all cleanable areas..."Total SQ FT."

Many ROOM pricer's are "DOUBLE THAT".... :roll: :roll: :roll: :roll:

BTW..."Sam" is the one that chose the $1000.00 figure out of his ASS...not me...

This ******* FRED C. is the mYsTeRy gUeST...."NOBOBY" knows anything about him...except
he got into MIKE'S "KNICKER'S"...with seo work... :roll:

Soon he will go the way of the VORTEX ,360i, ect...ect...as most of jugHeaD's "quick-pix" DO.. :roll:

OUT OF A PROFESSIONAL COURTESY....I will not "BLOW" this guys cover... :idea:

This guy has his HANDS on too many GOOD PEOPLE'S business's on this board .... thathurts
For me to continue to PLAY with FRED...is dangerous ... He is a VinDICKave little man...
I don't want to see my "naive" friends caught in the collateral damage... !gotcha!

"POINT OF AWARENESS" for you guys sleeping with MIKE'S whore... !gotcha!

You men are MARRIED to your businesses...!
So when your buddy calls you DRUNK because he has found a good looking CHEAP whore...!
Just congradulate him & tell him to drive safe...!

Because...If you climb in BED with him & his CHEEP whore...IT WILL EFFECT YOUR BUSINESS MARRAIGE... thathurts

t]http://www.youtube.com/watch?v=MOkgy6AXJF8t]

 

[sam miller]

Ya he is


---
I am here: http://maps.google.com/maps?ll=34.418335,-119.696162

 

[Lee Stockwell]

"I'll take a few bad reviews to be on that level AND still sleep at night." :Robison


OMG did you even READ those reviews? Shame on you.

In 40 years I've never had ONE like those. I solicit complaints, though most are for a spot or such that I take care of immediately. I do my best to please even the "impossible to please" types, because their acquaintances have often said: "if you can please HER you can please anybody".

I won't accept any excuses for Cole's sad operation, his "business model" or the damage caused by it to our industry.

 

[Brian R]

"I'll take a few bad reviews to be on that level AND still sleep at night." :Robison


OMG did you even READ those reviews? Shame on you.

In 40 years I've never had ONE like those. I solicit complaints, though most are for a spot or such that I take care of immediately. I do my best to please even the "impossible to please" types, because their acquaintances have often said: "if you can please HER you can please anybody".

I won't accept any excuses for Cole's sad operation, his "business model" or the damage caused by it to our industry.

No I didn't....It was just a general statement. I don't care enough to read his reviews.

At least not as much as you and your good ol buddy Bob.


If you look on the bright side every once in a while maybe you'll see the light.....Maybe not.


Man, I get so sick of the Fing pitty parties here. Fricken girls I swear.

 

[Mikey P]

run to the hills boys and girls :!: :!: :!: , as soon as Gre :mrgreen: n Gargantua wakes up down town Tokyo will never be the same hey Marty, blow me hey Marty, blow me hey Marty, blow me

 

[Lee Stockwell]

You spend 16 hours a day here, comment about every thread, including the reviews above, and NOW you admit you didn't READ any of them?

You would be better served to read more and post less.

I'm dead serious.

 

[Ken Snow]

You spend 16 hours a day here, comment about every thread, including the reviews above, and NOW you admit you didn't READ any of them?

You would be better served to read more and post less.

I'm dead serious.

LOL- Like that'll ever happen Lee.

 

[Brian R]

You spend 16 hours a day here, comment about every thread, including the reviews above, and NOW you admit you didn't READ any of them?

You would be better served to read more and post less.

I'm dead serious.

I just type faster than you Lee......I still work for a living. I just check in every once in a while.

I read what's important....and Greg's reviews aren't it.



And what Ken said. :mrgreen:

 

[Ken Snow]

That's okay Brian I never read it either and frankly think it is a little classless to post that stuff. No matter what someone thinks of someone, trying to harm their business is supposed to be off limits here- but some get away with more than others.

 

[joe harper]

run to the hills boys and girls :!: :!: :!: , as soon as Gre :mrgreen: n Gargantua wakes up down town Tokyo will never be the same hey Marty, blow me hey Marty, blow me hey Marty, blow me

g]http://www.youtube.com/watch?v=OZHe3GYQp_8g]


"One thing you may want to CONSIDER... :idea: "

It ALWAYS GETS UGLY THE Gargantua... :|

Soooooo..."BE ADVISED"...If you PET...bites me or any of my friends on this board...

"IT WILL NOT BE PRETTY"....

So....If you cannot put a leash on your animal...I WILL...!!!!

And ...."YOU"....will go down with HIM..... :!:

huggs & kisses

"MR. HARPER"

 

[Ken Snow]

Wish I knew wtf you gals are talkin about.

 

[Mikey P]

Harper

FredC has not done any work for MB or my cleaning company in a long time.
He asked me to remove his profile and all his posts earlier this year and I obliged.
That was the end of our relationship. I have not referred his SEO skills to anyone since he made it very clear he does not want to work for anyone here.



You two can duke it out all you want, just leave me out of it.

 

[FredC]

lol....I guess Harper is expecting a war or something? I have other shit to do.............

 

[Shane Deubell]

Yeah greg is evil, but the 100's of thousands of people who bought houses in Tampa metro they cant afford {painters living in $400,000 houses}, are all victims.
Gimme me a break.

At least we dont have to bail cole out.

 

[Willy P]

And this isn't bait and switch? Bullshit. Cole is fistula.

The technician showed up at 9:12. He walked through my home with me and we discussed the service. He suggested a “precondition deep cleaner” for our great room for $35 extra.

 

[Shane Deubell]

Last i looked i am not paying for crappy carpet cleaning in tampa fl, but am absolutely paying for screw ups to live in beach front condos....

Low on the list imo

 

[Brian R]

If you keep complaning about what other people are doing.....What you're are doing has nothing to do with what you are doing.

Never seen so many grown men whine in my entire life.


Clean your carpets ...get paid and shut the hell up.


Thank you. hey Marty, blow me