Trip Moses
IMOL
This is how this dude is trying to get me to come clean his piss soaked carpet. Uh. Nope.
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Rudeness
- Thread starter Trip Moses
- Start date
The old “I must be your only customer” … gotta love it!!
Trip Moses
IMOL
He sounds like a realtor, except he didn’t say I’m a realtor, which they love to do.
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,425
- Name
- Jim Pemberton
That's of course the right way to reply.
Someone with that sense of entitlement is not someone who you want as your customer, believe me
Trip Moses
IMOL
Years ago I would have would have called and tried to appease. Saying No is a difficult skill to learn.
hogjowl
Idiot™
I just want to know what the other 36 messages are bitching about?
Trip Moses
IMOL
Let’s try an not make this a who has the most unanswered texts thing. Ok..
It’s mostly auto texts to telemarketers
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Mikey P
Administrator
Just for the phun of it, send him these links..
https://www.homedepot.com/p/RIDGID-...ocking-Hose-and-Accessories-HD06001/306256721
https://www.homedepot.com/p/RIDGID-...ocking-Hose-and-Accessories-HD06001/306256721
OxiClean 7.22 lbs. Versatile Stain Remover Powder 51791 - The Home Depot
Fight stubborn stains off your laundry without a hitch with this OxiClean Versatile Stain Remover. Safe for regular and high-efficiency machines.
www.homedepot.com
I would've texted the same thing... On Monday... At 9:00am 
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,425
- Name
- Jim Pemberton
Mikey P
Administrator
the resemblance to Mrs and Mr Sutley is uncanny.
People like that are why we are closed on weekends and holidays.
So this is a serious issue. Brett from A-1 quick dry brought to my attention the other day. I met him in SD and he took his biz to the next level and knows the trends in this biz better than guys like me.
We are more than ever at a time when people want it NOW. I just got a customer for life just the other night.
After he shared that advice about filling orders NOW, I called back a customer at 7:00 pm, the message came in after 4:00 pm. I told him I can take care of it because it was just laundry detergent spill. He already had my competitor coming tomorrow. So I told him "I will get out of my pajamas and put on my work clothes and come over tonight if that helps him any". He jumped on it and said THANK YOU and YES. Turns out to be a very prominent person in my area that was a hall of famer footbal and basketball coach. NO sh*t, he does 200 pushups a day. He bounced for fun at a local hotel for 30 plus years. Job took 15 minutes and I listened to his story for 1 1/2 hours and was fascinated.
He told me people call him a has been, and he says, "better to be a has been than a never had". And on the phone when he couldnt send a pic because he only has a flip phone I said "you got me at flip phone, Im on my way".
If a proffesional in this biz shares things like that, like Brett did, I listen. I tried it, and he was spot on. I understand family first and cant do it all the time, but learned not to even let them know they are rude.
I think your reply was not rude, and 100 percent true, but definitely ended that relationship prematurely in a way. Just bouncing here, im trying to learn. I always let the customer win, every single one. I totally separate now and try to turn even the rudest nastiest people into my customer. They cant piss me off. They used to. I just charge more to them.
Trip Moses
IMOL
Never. I listen now.
I just got a call from a potential customer that wants me to jump today for an 8X10 area rug. I called back and he has such a cocky message that "He is an important guy and only leave a message if it is important". I may have waited too long because it happened when I was writing that long ass know it all reply, lol. I left a message back telling him I loved his message and if its important enough to talk about this rug he can call me right back. Playing phone tag. Gotta see if I can settle him down. I gotta go deer hunting again and wont jump for that today, but I will get him to wait I hope.. But it may be too late. 5 minutes bro and he probably got someone else. But if not he is gonna get the important person treatment of the highest price I ever charged.
F
FB19087
Guest
I would've texted the same thing... On Monday... At 9:00am
right...after 3 minutes the guy is already getting crazy? No thanks
F
FB19087
Guest
@Trip Moses I edited the image. You guys shouldn't put customer info here not only for their "privacy" but you never know which idiot here that didn't like a post you made 6 years ago is going to contact them and cause problems.
Also, google indexes the clean room and reads texts in images so if they search themselves, as people often do, there is a chance they find the thread.
An example of this is a search for part#....the first image is a photo Matt posted (he didn't type the number)
*The bird room and the rubber room are not indexed by google and are not seen by nonmembers
Also, google indexes the clean room and reads texts in images so if they search themselves, as people often do, there is a chance they find the thread.
An example of this is a search for part#....the first image is a photo Matt posted (he didn't type the number)
PSI 32501263 - Google Search
www.google.com
*The bird room and the rubber room are not indexed by google and are not seen by nonmembers
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Dolly Llama
Number 5
what's "the next level" mean?
off the truck and multiple employees (or subs) to keep busy?
Or something else?
..L.T.A.
Trip Moses
IMOL
Thanks Fred. You have to save us idiots from ourselves don’t you?!
Nice work!
Did you remember to ask for a 5 star review?
After cleaning carpets all day it feels like I did 200 pushups.
Nate The Great
Member
"I have never in my life", "You won't make it far in the service business with that type of response"..
Dr., lawyers, clergy, realtors are predominately the people who you'll have problems with.. 38 going on 39years in business..
Trip Moses
IMOL
Mahalo"I have never in my life", "You won't make it far in the service business with that type of response"..
Dr., lawyers, clergy, realtors are predominately the people who you'll have problems with.. 38 going on 39years in business..
Steve Lawrence
Member
Yes, it's difficult to learn to say no but it is a must for those who want their company to thrive.
Dolly Llama
Number 5
oops...wrong threD
..L.T.A.
..L.T.A.
I can honestly say I never asked a customer for any review.
Yes. Multiple trucks with employees is my def of the next level. I guess also I would call the next level the business working for me, not me doing every single thing.
Not to me misleading here, I do not jump in my truck and respond 24 hrs for everyone that wants something done yesterday, I just really try to respond quick enough to let them know I am trying to. And If i can tweek my schedule to do so I will. I hate losing any work. Some real Pia turned out to be great customers. They are not as pushy as the initial call. That really sucked not being able to get this guy on the schedule today. I really wanted to be hooked up in that area. matter of minutes.
