I'm the kinda guy that likes to look, see & feel something before I purchase...so I tried the this place since they just opened a store 20 miles away... received a call from them apologizing for misinforming me and that they'd be happy to order in anything I needed... I don't do a lot carpet cleaning, however was looking to expand back into it ...reasoning to trade/sell the beemer also...btw still available.
I've lost confidence in their service... I'll stick with JD for now and once I get a Judson most likely go with their chemical system.