Charles,
Good questions. Usually the request has to deal with some one has a complaint about something. In this case the consumer felt the carpet had too many seams in it since some of the lines were in the middle of a couple of hallways and then ran throughout the whole distance in several rooms but in one room used for a workout, there were no such lines. Obviously these were not seams.
I am requested to go and try to figure out what is going on and if it is something repairable, I am authorized to do so, if it is practical. The main thing the manufacturer wants to know is if it is their concern or not, this has a lot to do with what occurs next. Sometimes there may be too much to correct, sometimes it is simply not correctable and somethings the consumer will not accept anything to be done. A lot of variables.
The manufacturer, if that is who I am working for, wants to know what the entire picture is and what is practical and so forth. They make the final decisions but do want the inspector's thoughts. Information is gathered and many times it is obvious to the manufacturer what needs to be done; sometimes nothing; sometimes correction; sometimes adjustments and sometimes replacements.
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Here is another example of a situation that is clearly related to the installation and a very easy repair but the manufacturer will not pay for the correction since it has nothing to do with their work.
Do you see the 'line' in the carpet? When one goes out to see this they have to try to determine why the line is there.
What do you think occurred?
SA