Ken Snow said:
I don't really know squat about stanley steemer but Ii suspect they have been around a few decades longer than the
iicrc. Maybe they would say they were ripped off.
SS started SS university back in the late 90's early 2000's. Chris Taylor a
IICRC certified instructor started the university. Well after the
IICRC. I have taken both and they are pretty much the same. Ripping off may be a bad term. They followed the
IICRC procedures with few changes. Even the cards you get for SSU are the same as the
IICRC.
Look, SS corperate is a great company, with great standards. But with 1,000s of employees you do get the hacks, wet and jet cleaners, techs who go through the panty drawer and burn outs. I have worked with Chris Taylor for about a 1/2 of year in the seattle branch and he is a good guy and does try to uphold a high standard.
I have noticed that SS franchise owners are the ones that have the issue upholding what corp wants. All the franchises I ran across are hacks that have a bad rep. Sure I do hear about SS in the seattle area, just like I hear about D.A Burns and the other well known companies. Its just part of the industry. You cant tell me you dont have some unhappy customers out there. You cant make everyone happy.
Bottomline is I know alot about steemer and they are a great company that has great standards, its just to bad that the some of the 1,000s of employees and hack franchise owners give the company as a whole a bad name. Its a very streamlined system they have and very simple. They are not the best at certain things like the O/O we have on this board but for as big as they are and as much as they have grown I think they are doing pretty good.
When I worked there I did a great job the carpet was clean and dry. I took pride in what I did and it showed. There are people who work there that also take pride in what they do, just so you know and do a good job.
I think the people who dog on them really dont know that much about them and just go by hearsey and a few customer complaints.
Just my opinion.