The 2% don’t do this

[darcie smith]

We got new carpet, pad, and vinyl installed Thursday. We have used and referred the same installers for years. The guys were nice, they did a good job, but they left an interior door off and left us a bottle of chew spit. Don’t be them.

 

[hogjowl]

Karen

 

[darcie smith]

Karen

My husband was way more Karen about it than I was. I could go on and on about how gross it was that they let them smoke in the work truck and how they stunk coming into my house, but I didn’t say a word.

 

[Jim Pemberton]

My husband was way more Karen about it than I was. I could go on and on about how gross it was that they let them smoke in the work truck and how they stunk coming into my house, but I didn’t say a word.

I'm guessing Scott was less than kind ....understandably so.

I'm curious:

What was more offensive?

The door being forgotten, or the spit bottle being left behind?

 

[darcie smith]

I'm guessing Scott was less than kind ....understandably so.

I'm curious:

What was more offensive?

The door being forgotten, or the spit bottle being left behind?

Scott didn’t deal with it, I did…understandably so. The spit bottle was more offensive, the door was no big deal.

 

[Jim Pemberton]

Scott didn’t deal with it, I did…understandably so. The spit bottle was more offensive, the door was no big deal.

I'm sure you were firm, but maintained the dignity that keeps a business relationship intact.

I have removed countless spit bottles from my classroom and showroom. Mostly from owners.

 

[Cleanworks]

Did they power stretch the carpet?

 

[darcie smith]

Did they power stretch the carpet?

Yep, will take a pic when the rooms are put together

 

[hogjowl]

Then all sins are forgiven

 

[Nomad74]

Yep, will take a pic when the rooms are put together

On of the worst things I did was let property managers know I stretch carpet. Good lord do they need that done a lot. I charge $90 per stretch. I think I need to charge more.

I just hate digging out my tools for repairs and stretching and working on my knees. It sucks because I'm good at it, I just hate doing it. I want to only clean carpets. That's my happy place. It took me years to figure that out. I don't know how guys like Robert Atlas are happy skipping around doing repairs all the time. But he probably looks at me and thinks, "Why does that idiot only like cleaning carpets."

 

[Cleanworks]

Yep, will take a pic when the rooms are put together

These days that's a bonus. Here, probably 5-10% of all stretch-in installations are power stretched.

 

[Cleanworks]

On of the worst things I did was tot let property managers know I stretch carpet. Good lord do they need that done a lot. I charge $90 per stretch. I think I need to charge more.

I just hate digging out my tools for repairs and stretching and working on my knees. It sucks because I'm good at it, I just hate doing it. I want to only clean carpets. That's my happy place. It took me years to figure that out. I don't know how guys like Robert Atlas are happy skipping around doing repairs all the time. But he probably looks at me and thinks, "Why does that idiot only like cleaning carpets."

I sold my power stretchers. I still have a complete repair kit but hate repairs. I never advertise it and only do a few for select customers.

 

[Nomad74]

I sold my power stretchers. I still have a complete repair kit but hate repairs. I never advertise it and only do a few for select customers.

I can relate.

 

[Mikey P]

My mom drank from my brother's spit bottle back in his chewing days.

 

[Jimmy L]

I think Scott needs to tie you to a tree out back to break that karen attitude.

 

[hogjowl]

My local Chavez does my stretches and never charges less than $150

 

[Mikey P]

My local Chavez does my stretches and never charges less than $150

Tell him I have glides and pads on sale

 

[FB7777]

I think Scott needs to tie you to a tree out back to break that karen attitude.

POTM

 

[Nate The Great]

We have our flooring license, a lot of times the door needs to be shaved/cut down to be able to put back on.. If thicker material used.. Either way, we'd recap with the customer on completion of the job.. Finding an installer who takes pride in their work is slim pickings, count your blessings on a Power stretcher used..

Did they vacuum? Clean up their mess?

 

[SamIam]

These days that's a bonus. Here, probably 5-10% of all stretch-in installations are power stretched.

Yeah with a one year warranty.

Because after that year it'll need a restretch for sure.

 

[DAT]

My local Chavez does my stretches and never charges less than $150

Same. It starts at $150 and every room after that is $100, more if the stretch requires reseam.

 

[darcie smith]

Did they vacuum? Clean up their mess?

Yes, at the end, at least mostly. I had to vacuum a room they missed and Scott had to clean up part of the mess. The door was just forgotten, didn’t need to be altered.

 

[darcie smith]

I seriously made this post to remind you all what the little details can look like from a customer’s perspective. It was meant to be helpful to you, and I get called a Karen for it. Remind me again why I spend time with you jerks?

 

[hogjowl]

Because I’m so love able

 

[Dolly Llama]

Remind me again why I spend time with you jerks?

what doesn't kill you, only makes you stronger and wiser


..L.T.A.

 

[steve_64]

So why didn't you call the 2%ers.

 

[Cleanworks]

I seriously made this post to remind you all what the little details can look like from a customer’s perspective. It was meant to be helpful to you, and I get called a Karen for it. Remind me again why I spend time with you jerks?

I had a locksmith change a lock on an old condo I used to own. I get home and the keys he dropped off to me work great. Yet, he left a neat pile of saw dust beside the door. It had been swept into a pile. Why wouldn't it cross his mind to have a little vacuum with him to clean up after himself? It's the little things that ruin an otherwise decent job.

 

[hogjowl]

Given today’s environment, I see a lot of frustration in yalls futures

 

[Kenny Hayes]

I seriously made this post to remind you all what the little details can look like from a customer’s perspective. It was meant to be helpful to you, and I get called a Karen for it. Remind me again why I spend time with you jerks?

Why in God’s name would you expect anything less? You’re just one of the boys

 

[FB7777]

Given today’s environment, I see a lot of frustration in yalls futures

I’m having a pool installed down the cape

So long as the workmanship is superior, I will be thrilled if they don’t blow up my house….

I can deal with a few Marlboros and coke cans on my lawn upon completion