I remember my first year in business, the week the telephone books came out I received a call right about eight in the morning on a Saturday asking all sorts of specific questions and the lady sounded like she was ready to book a call for a "right now" service..... then she asks "are you an accredited BBB member?" I said nope, she said, "oh, I only do businesses with accredited BBB members, so I'll keep looking..." and the call ended.
Monday the SAME woman called me back asking if I wanted to join the BBB.
I used to have a C- rating because of "lack of information" until I called them and complained, sent a letter and told them that I would call my attorney. Now I don't have any rating.