Jack May
That Kiwi
I had a call back yesterday :shock:
Got onsite to the claim that our cleaning made no difference to the stain in front of the sofa, which was the whole point of cleaning the carpets.
I then had to explain that the 'stain' was actually wear and damage, not added colour. He mentioned that my tech had tried to explain something or other and he didn't grasp what was being said.
So I took a couple of close up photos and showed him the following.
He immediately grasped what I and my tech had tried to explain, and could easily see the difference between the two. In this case, they had come referred by a long time client and so I offered either a refund or some additional repair work at the same value. They declined both as they recognised that my tech had done the right thing by them in identifying a non correctable issue before the cleaning and discussing it with them.
On another issue, I was working in a two storey home recently where the lady of the home had poor mobility. It would have taken her 20 minutes to get upstairs to see my repair work, or she had to trust my word and just pay me without viewing. So I took photos with my iPad and was able to show her all areas in no time at all. It was a simple gesture really appreciated by her.
John
Got onsite to the claim that our cleaning made no difference to the stain in front of the sofa, which was the whole point of cleaning the carpets.
I then had to explain that the 'stain' was actually wear and damage, not added colour. He mentioned that my tech had tried to explain something or other and he didn't grasp what was being said.
So I took a couple of close up photos and showed him the following.
He immediately grasped what I and my tech had tried to explain, and could easily see the difference between the two. In this case, they had come referred by a long time client and so I offered either a refund or some additional repair work at the same value. They declined both as they recognised that my tech had done the right thing by them in identifying a non correctable issue before the cleaning and discussing it with them.
On another issue, I was working in a two storey home recently where the lady of the home had poor mobility. It would have taken her 20 minutes to get upstairs to see my repair work, or she had to trust my word and just pay me without viewing. So I took photos with my iPad and was able to show her all areas in no time at all. It was a simple gesture really appreciated by her.
John
