Had the same thing happen to us. We were cleaning a very upscale prototype Victoria Secret store. This store even had Waterford crystal chandeliers in it. The carpet in the store was an off-white, very plush, cut pile carpet. They were going to have a visit from the Vice President of the entire company visit their store. We were called to clean the store the night before the visit. I suggested that we clean it a couple of days prior to the visit - so the Cimex swirls could get worked out of the carpet before the VIP visit. They said "NO - we love the swirls! That's why we want it cleaned the night before." So we went ahead and cleaned it the night before their visit. I checked back later, and they said the visit went great. Go figure.