idreadnought said:
dealtimeman said:
So what you are saying is that I damaged this carpet and don't know what I am doing?
I say that you pulled up way too much fiber in that carpet. I use the same machine you use daily. Just seeing the deep grooves in the carpet says the brushes are too aggressive.
I'm not saying replace the carpet, I am just saying you need to be more careful when you use aggressive brushes on that machine. What color are your brushes?
Brushes are white and told they are the softest Available.
This customer was to have their carpets replaced in a week and I convinced them to let me restore it. They were very excited when they saw the end result.
I should have taken before and afters on this one as it had never been cleaned professionally before and house had to be at least ten years old. I have recieved a few jobs from this job alone and I believe I am going to have a strong repeat and receding customer, they were that happy.
One side note, the husband thought that after I had a scrubbed the Prespray in with the
crb and vacced up all the debris I was done and was ready to Pay me. I had to explain to him I was barely beginning to clean and I was now going to extract.
Again they were very happy to not have the cost of replacing there matted down very heavily soiled carpet.