What's the trick to maintaining a long-term customer?

[frank fratto]

Can we help some of the newbies.
To maintain their new customers?

 

[Cleanworks]

I have customers who have been with me over 40 years. For me, the key is prompt, professional service. Getting the job done. Being flexible sometimes and being willing to return to fix things even if they are not fixable. Being able to converse with a customer about why things are the way they are. Keep on learning.

 

[hogjowl]

You’re going to get a bucket load of posts saying what ^the Canadian said and they’ll all be right but staying in touch is most important. You can do a great job and wear flowers in your hair and they’ll still forget you if you don’t stay in touch.

 

[frank fratto]

You’re going to get a bucket load of posts saying what ^the Canadian said and they’ll all be right but staying in touch is most important. You can do a great job and wear flowers in your hair and they’ll still forget you if you don’t stay in touch.

Hogjowl,
You be right!!!
I started 5 years ago in a new state, the minute i could get me a POSTCARD list going,
I would send a postcard to every new customer every month.
5 years later, I'm SWAMPED!!!

THE POWER OF THE POSTCARD!!!