SMRBAP
Supportive Member
Searched the forum for about 20 minutes, lotsa info on jute backing, none on the situation in question.
We have an area rug that says 100% Jute (excluding the poly border). It has a rubber backing. Several spots on it, some look like they are well into it depth wise. The tag states do not wet clean - do not dry clean, vacuum only.
Out of about 3500+ area rugs we have cleaned in the past 4-5 years, I have never had one of these in the warehouse.
Very likely we will be offering a "salvage" clean situation with a waiver - unless someone here has the magic solution for us
Anyone have any experience on something like this - what's the best way to proceed, what are the potential bad things that could happen? I just want to inform the custy of the potential problems, then present the waiver if they'd like to proceed.
Thanks!!
We have an area rug that says 100% Jute (excluding the poly border). It has a rubber backing. Several spots on it, some look like they are well into it depth wise. The tag states do not wet clean - do not dry clean, vacuum only.
Out of about 3500+ area rugs we have cleaned in the past 4-5 years, I have never had one of these in the warehouse.
Very likely we will be offering a "salvage" clean situation with a waiver - unless someone here has the magic solution for us
Anyone have any experience on something like this - what's the best way to proceed, what are the potential bad things that could happen? I just want to inform the custy of the potential problems, then present the waiver if they'd like to proceed.
Thanks!!