Steve Lawrence
Member
My Xerox 8550, which we bought to print postcards on 110# Xerox paper with Xerox brand ink has printed over 13,000 pages with little problem until now. It's jamming up. We had their tech out to look at it and he installed some new rollers in the paper pick-up drawer. It worked okay for maybe 100 sheets but now is jamming again.
I called for support and they tell me the printer is not specified for #110 card stock. Well, their tech showed me a chart that says that paper works fine in tray 1 or 2. Support tech on the phone disagrees and says they will not support it for that paper.
Is anyone else using the 8550 for postcards? How is it going?
I'm going to talk to another dept. at Xerox to find out what can be done if anything. I'm feeling shafted. I know we told the salesman what we wanted to do with our printer. I also bought the dumb 3 yr warranty for about $360. Shit.
I called for support and they tell me the printer is not specified for #110 card stock. Well, their tech showed me a chart that says that paper works fine in tray 1 or 2. Support tech on the phone disagrees and says they will not support it for that paper.
Is anyone else using the 8550 for postcards? How is it going?
I'm going to talk to another dept. at Xerox to find out what can be done if anything. I'm feeling shafted. I know we told the salesman what we wanted to do with our printer. I also bought the dumb 3 yr warranty for about $360. Shit.