Newman
Member
So you shall not refund her, right?
Yelp reviewers!
- Thread starter SamIam
- Start date
SamIam
Member
I'm guessing no and if I do it would be cash in person only to the lady who paid me.
I'm afraid the other lady wants a check so she can make fake check with my account number.
Call me paranoid.
SamIam
Member
She reposted a much nastier post she's not going away!
ruff
Member
Mikey P
Administrator
Put your rabbit away
SamIam
Member
Papa John
Lifetime Supportive Member
these people can be sooo draining 
SamIam
Member
They sure can be
SamIam
Member
Ya I'm pretty ashamed right now.
Nate The Great
Member
Fricken Sammy, did you forget your iron at home? 
From both Yelp postings, she was never going to be a repeat customer and anyone she knows most likely you wouldn't want as a customer..... Tell her take a long walk off a short pier.......
But if it were me, you know what I'd do.......
From both Yelp postings, she was never going to be a repeat customer and anyone she knows most likely you wouldn't want as a customer..... Tell her take a long walk off a short pier.......
But if it were me, you know what I'd do.......
Papa John
Lifetime Supportive Member
Yesterday a prospect emailed me photos of super trashed carpet and microfiber sofa--- I declined the work and told her the items needed to be replaced--
Hope you learned to do the same, Sam
SamIam
Member
Fricken Sammy, did you forget your iron at home?
From both Yelp postings, she was never going to be a repeat customer and anyone she knows most likely you wouldn't want as a customer..... Tell her take a long walk off a short pier.......
But if it were me, you know what I'd do.......
Hoser
SamIam
Member
Sent my guys on a estimate yesterday to even see if it was cleanable.
Tenants glued flower patches on the carpet.
My guys laughed and said good luck.
Lady had 6 rooms said she could get 4 bedroom from homedepot replaced for $600.00
I LOL when they told me that.
Why are we here again????
Ron K
Member
- Joined
- Jan 3, 2009
- Messages
- 2,371
Is this experience going to make you, Sam, do follow up calls?
Do you, Sam, leave any direct instructions now as to how to get customer concerns satisfied before they become a Fluster Cluck like this?
Let me say, I don't but, seeing what has happened here maybe we all should.
This should be a wake up call to all it's "the new normal".
Do you, Sam, leave any direct instructions now as to how to get customer concerns satisfied before they become a Fluster Cluck like this?
Let me say, I don't but, seeing what has happened here maybe we all should.
This should be a wake up call to all it's "the new normal".
Mikey P
Administrator
Ive spent the last week with a guy who owns a restaurant. 4 stars on Yelp
Absolutely hates yelp with a passion for this reason, rather than complain about something they could fix while they are there dinning, peoplevtske they easy waynout to vent and teach the oweners a lesson.
Absolutely hates yelp with a passion for this reason, rather than complain about something they could fix while they are there dinning, peoplevtske they easy waynout to vent and teach the oweners a lesson.
Papa John
Lifetime Supportive Member
I agree.. as America comes closer to collapse people are more stressed out and eger to get things for free.
Some times I think it's easier to get a bad review then a good review on yelp... I can't tell you how many times customers have said they were going to write us a great review and then never do...
Zee
Supportive Member
I'm happy to stay away from Yelp and similar places.
Zee
Supportive Member
Exactly...people go on these bitching sites to complain and teach you about bohica.
And you have to bag for positive feedback.
Somewhat understandable: when they spend 200-300-400+ dollars -even if they are satisfied- people will not be overjoyed and rush to spread the news. Rather, they will try to forget about it quickly.
Lee Stockwell
FOJL
We take pictures of every job, "film is cheap"..
Delete most of them a few weeks later.
Delete most of them a few weeks later.
ruff
Member
Pixels, Lee. Pixels.
Not sure about the militant approach here.
- Some people are unreasonable, most are very reasonable.
- Some are out to get you. The vast majority just want a decent job and to see that you make an effort.
- Most people understand that some reviews are unreasonable and will not hold it against you. However, if they see a pattern of complaints that will alarm potential clients. And if the response to the complaint is inappropriate (or no response) that will be very telling as well.
I have no idea if the review was justified or not (I trust Sam that he did a good job) but in a sense it makes no difference. What matters is his public (and yes, also in person) response.
Buckle up and get off your horse Sam
Last edited:
Lee Stockwell
FOJL
Memory cards Ofer...big memory cards
ruff
Member
I lost mine (memory that is) a long time ago.
I guess you could say that I am no longer a card holder.
I guess you could say that I am no longer a card holder.
Ron K
Member
- Joined
- Jan 3, 2009
- Messages
- 2,371
On sale at Costco....I think!
SamIam
Member
You know I agree with better follow up but when we leave we say let it dry if there's any peoblrm
Call us we guarantee our work.
As for a response I sent her a refund will see after she cash the check if she keeps her word.
If not I have her lying a couple of times I would be more then willing to post my experience dealing with 2 different people sharing my text messages back and forth.
A let the public decide whose cucu for coco puffs.
Right now she just wants a refund
Call us we guarantee our work.
As for a response I sent her a refund will see after she cash the check if she keeps her word.
If not I have her lying a couple of times I would be more then willing to post my experience dealing with 2 different people sharing my text messages back and forth.
A let the public decide whose cucu for coco puffs.
Right now she just wants a refund
Last edited:
SamIam
Member
My Yelp response
Wowzer let me start again by apologizing for everything not meeting your expectation.
We arrived dealt with one woman I assume Mesha?
We walked the job site and pointed out a few permanent stains.
I didn't micro inspect all the areas nor was I asked about a few orange drink stain in some of the rooms.
We set by vacuuming the 8 rooms hall steps bath and walk in closet.
We pre sprayed all the carpet with flex with citrus by bridge point booster it with citrus booster by chemspec.
After we CRB'd or scrubbed the entire carpet. Followed by steam cleaning all the areas with 220 degree steam using a 25k truck mount.
We started upstairs where the non air conditioned part of the house was 87 degrees it was about a 100 outside that day.
We dropped our 6 fans through out to dry the carpet as fast as possible.
The second lady who didn't talk to us much except to try and make sure we didn't let in any killer lizards approached us after looking around and noticing some of the stain were still there said "you guys cleaned the carpet and nothing came out??
We were kind of put back because as we were cleaning there was a noticeable improvement to the carpet wall to wall.
At that point I walked around cut a few hair dye stains out and treated all the remaining stains with stain magic at no charge I used about $15.00 worth of product.
I then walked up to the First Lady we had sign the contract and told her what we did and said " let it dry if there's any problem please give us a call."
I tell all customers 2 things the hard surfaces are slippery No Ice Skating. And if you see anything your not happy about when it dries call me.
Needless to say one of the ladies went on Yelp gave us a 1 star review saying we promised every stain out and got no stains out we just spread them around.
I called no answer message on Yelp and texted.
I got a few Yelp and text response saying they wouldn't allow us back and we're going to use somebody else.
Here is my text conversation with Mesha
Me
It sam the carpet guy I'm sorry the carpet don't look good still I can bring a rotary extractor and try flushing the carpet out preferably early before it gets to hot.
I can bring dye stain remover for the orange stains. Usually red orange and ink is extra spotting and costs more. But I'm willing to work on the stains at no charge.
I did try some stain remover some times you need to use a iron that helps.
Mesha
No thank you... I have someone else doing it
Me
Would you be willing to remove the review if I refunded all your money? If not I understand.
Mesha
Review will be removed as soon as refund is received. Please mail to address on file
We mailed her a check on Thursday
I would be frustrated to they rented the house as is from the landlord and are trying to start a home business. I do believe if given the opportunity I could've improved some areas would it have been enough?
Will never know.
Wowzer let me start again by apologizing for everything not meeting your expectation.
We arrived dealt with one woman I assume Mesha?
We walked the job site and pointed out a few permanent stains.
I didn't micro inspect all the areas nor was I asked about a few orange drink stain in some of the rooms.
We set by vacuuming the 8 rooms hall steps bath and walk in closet.
We pre sprayed all the carpet with flex with citrus by bridge point booster it with citrus booster by chemspec.
After we CRB'd or scrubbed the entire carpet. Followed by steam cleaning all the areas with 220 degree steam using a 25k truck mount.
We started upstairs where the non air conditioned part of the house was 87 degrees it was about a 100 outside that day.
We dropped our 6 fans through out to dry the carpet as fast as possible.
The second lady who didn't talk to us much except to try and make sure we didn't let in any killer lizards approached us after looking around and noticing some of the stain were still there said "you guys cleaned the carpet and nothing came out??
We were kind of put back because as we were cleaning there was a noticeable improvement to the carpet wall to wall.
At that point I walked around cut a few hair dye stains out and treated all the remaining stains with stain magic at no charge I used about $15.00 worth of product.
I then walked up to the First Lady we had sign the contract and told her what we did and said " let it dry if there's any problem please give us a call."
I tell all customers 2 things the hard surfaces are slippery No Ice Skating. And if you see anything your not happy about when it dries call me.
Needless to say one of the ladies went on Yelp gave us a 1 star review saying we promised every stain out and got no stains out we just spread them around.
I called no answer message on Yelp and texted.
I got a few Yelp and text response saying they wouldn't allow us back and we're going to use somebody else.
Here is my text conversation with Mesha
Me
It sam the carpet guy I'm sorry the carpet don't look good still I can bring a rotary extractor and try flushing the carpet out preferably early before it gets to hot.
I can bring dye stain remover for the orange stains. Usually red orange and ink is extra spotting and costs more. But I'm willing to work on the stains at no charge.
I did try some stain remover some times you need to use a iron that helps.
Mesha
No thank you... I have someone else doing it
Me
Would you be willing to remove the review if I refunded all your money? If not I understand.
Mesha
Review will be removed as soon as refund is received. Please mail to address on file
We mailed her a check on Thursday
I would be frustrated to they rented the house as is from the landlord and are trying to start a home business. I do believe if given the opportunity I could've improved some areas would it have been enough?
Will never know.
SamIam
Member
I think it's to wordy my wife says it fine I over think stuff.
